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Monday, December 10th, 2018 2:50 AM

Recording freezes 2+ hours into a movie on Genie 2 DVR C61W-400

Every time we record a movie that is 2+ hours long, during playback, at the 2-hour to 2-hour 4-minutes mark, the video freezes for a second and then jumps ahead anywhere from 1 to 2 minutes.  If you rewind and try to play again, it freezes again at the same mark, but the video stays frozen for then entire period of the gap (1 to 2 minutes).  A technician said we could stop that by removing the sleep setting / power saving setting on all of our genies and DVR.  We have done that, but it has not fixed the issue.  Is this a bug in our DVR or is this a known issue?  Our client software version is 0x10d1 and our DVR is a Genie 2 C61W-400, HS17/100 server with software version 0x1112, Thu 10/18, 12:11PM.  We have experienced this since we upgraded nearly a year ago.  It is frustrating.  Do you know how much pertinent parts of the story line you loose during the last few minutes of an action packed 2+ hour movie?  We sure would like to see this fixed.

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Community Support


17.5K Messages

4 years ago

Hi @PrivateITGuys!

We understand the need to have uninterrupted watch experience! Do you experience such on recorded shows only or also on live TV? To get started, please Refresh your DIRECTV Equipment. 

Let us know if that helps!

Yetty, AT&T Community Specialist



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