Rick729's profile

Contributor

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1 Message

Thursday, January 21st, 2016 2:56 AM

Remotes

How do I replace 2 remotes that buttons are not working. Have to press really hard to work? Will it cost me to replace them?

Accepted Solution

Official Solution

Sky456

Former Employee

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889 Messages

7 years ago

If you have Protection Plan, replacements are free. Otherwise they are $15 for Genie and White Universal Remotes, $25 for RF White Universal. You can also try checking third party sites such as Amazon or eBay to see if they have anything cheaper.

Contributor

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1 Message

7 years ago

Why is it so difficult to find out how to replace a remote?  How do I know what kind of remote I have? Do I have a protection plan? We've been loyal customers for so long I don't even know. 

 

shannon02

ACE - Expert

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17.3K Messages

7 years ago

The remote model number is on the front upper left corner and the basic protection plan is $7.99 a month and should show on the bill and your online account.

 

You own everything but the receivers.

shortyr07

Teacher

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2 Messages

6 years ago

My remote in my bed room does not work. It lights up but some buttons don't work. What do I have to do to get a new one?

mdram4x4

ACE - Master

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6.5K Messages

6 years ago

remotes are cheap on amazon

 

peds48

Expert

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32K Messages

6 years ago

@shortyr07 call DIRECTV to request a replacement remote, free with protection plan, otherwise $15. However you may be able to find them cheaper on eBay or Amazon


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