reset mini genie wireless box

Did you reset your router? 
If not You may want to try to reset all

unplug and reset all equipment in order
Router

Genie Main receiver

clients 

be sure each piece is fully booted before Moving to next piece. 

Yes...router was reset, as well. Unplugging doesn't factory reset the genies or the DVR. I'm pretty sure that I need to do some kind of reset to the genies so that the DVR and Bridge THINK the genies are new installs and allows PAIRING to the bridge. Right now, it just stops at the call ATT page with an error 698 (I think). The DVR is totally normal and we can watch, record etc...on it. So, it is a matter of getting PAST that page to be able to pair the Genies to the bridge.

From the genie go through the  "add clients " procedure make sure to leave the genie on the pin screen when it gets to that point.

Thats exactly the problem! Here's scenario: Got a replacement DVR. Installed it. Went thru the "add client" screen. Added all the wireless genies. All connected. Sometime after that, they disconnected. That's when the issue started. The wireless Genies would not connect, could not get past the page that gave the error code. Said to call ATT. Add clients from the DVR will not work because it doesn't "see" the Genies...So there's no codes for connection. I'm sure there is some kind of "factory reset" way to get the Genies back to their original state so that the DVR sees them as "Clients" and the Genies don't have that error code page any longer cuz their reset. the bridge doesn't even "see" the Genies cuz it's light is GREEN. Bridge checks out OK..so it's got to be that the Genies need to be re-paired, but first they need to be "factory reset". 

Hi @videoscenes, we'll be happy to help get your mini's linked up.

Let's try resetting the connection on the Mini's. This is similar to a factory reset for the connection to the bridge.

• 1. On the mini, select More Info or Troubleshoot
  2. Select Repeat Setup
  3. You may get an error code telling you to call customer service. Instead, enter 9876 on your remote.
     • Note: You won't see any spot to enter this nor any change until after the code is entered.
  4. After a few moments, you should get a screen showing "survey mode: Inactive".
• At this point, go back to the main Genie DVR and bring the "add clients" screen with the PIN number and leave it up.
• The bridge should blink green and blue indicating it's in survey mode.
• After a few minutes the mini should change to "Survey Mode: Active" and the Connect Now option should appear.
• You may need to repeat this process on each Mini.

Please let us know if this helps.

Jeff, AT&T Community Specialist

AMAZING! It worked, word for word! I knew there had to be a secret code to “reset” the Genies! I say secret because evidently your own support folks on chat and phone must not know about this! I spent at least 2 hours with each. The only thing they kept taking me through was power cycles. Then finally saying a tech would need to be dispatched. Perhaps you should insure this solution becomes part of their script. How much $ must it be costing to dispatch a tech, or worse change out equipment that is perfectly fine? Anyway, thanks so much for your help!

God bless!

Awesome, @videoscenes.

Glad to hear that everything is working fine! Please feel free to reach out to us for any future needs or inquiry. We're always here to assist you!


Thank you for choosing AT&T and stay safe!



Yetty, AT&T Community Specialist