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Cminor's profile

Contributor

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2 Messages

Tue, Nov 13, 2018 8:43 PM

Setting Direct TV box to receive IR signal

I just purchased a new Samsung QLED TV and am trying to set up the Samsung universal remote.  I cannot get it to work with my Direct TV box.  Samsun says, "Check if your satellite box is set to receive IR signals for universal remote." I cannot figure out how to do that.  Help!

Accepted Solution

Official Solution

litzdog911

ACE - Sage

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40.8K Messages

3 y ago

I don't think your Samsung remote can control DirecTV equipment.  You'll need to program your DirecTV to control your TV's volume and input settings. 

 

shannon02

ACE - Expert

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15.3K Messages

3 y ago

They are already set up for IR the newer Genies are set up to receive both RF and IR at the same time. What is the model number of the DTV receiver?

Contributor

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2 Messages

3 y ago

Thanks for your quick reply.My receiver Model number is HR24-200.
shannon02

ACE - Expert

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15.3K Messages

3 y ago

You will need to check that the HR24 is not set up for RF, if it is then return it to IR.

@litzdog911 the Samsung website for their universal remotes says it can   https://www.samsung.com/us/support/answer/ANS00050204/

 

litzdog911

ACE - Sage

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40.8K Messages

3 y ago


@shannon02 wrote:

You will need to check that the HR24 is not set up for RF, if it is then return it to IR.

@litzdog911 the Samsung website for their universal remotes says it can   https://www.samsung.com/us/support/answer/ANS00050204/

 


Good to know.  I  know most TV remotes can't control DirecTV equipment. 

New Member

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1 Message

5 m ago

My Samsung remote was working with my direct tv then it stopped can someone help me figure out what happen

DIRECTVhelp

Community Support

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12.1K Messages

5 m ago

Hello @Balumbaugh , we are here to help.

 

 

We recommend that you first replace your batteries with a fresh new set. Here is a program your remote guide that will help get your remote back working.


Let us know if you need further assistance.



TanzaniaJ, AT&T Community Specialist


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