Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

Computer_Granny's profile

Contributor

 • 

5 Messages

Fri, Jun 24, 2022 12:05 AM

Upgrade old R22 receiver to current HD DVR

We have an old R22 receiver that we've been using for years.  It apparently does not do HD and now all the SD channels are being eliminated.  I would like to use the DirecTV.com web site to order a replacement.  Can anyone tell me how to do this?  I can't find anyplace on the DirecTV.com to do this.  I really do not want to have to call them. 

shannon02

ACE - Expert

 • 

16.3K Messages

2日前

The R22 can be made to be HD but you need another HD receiver on the account. Most likely you will need an HD dish installed so you are better off using DTVs free swap offer and AFAIK that has to be ordered by calling them.

Contributor

 • 

5 Messages

2日前

Ok.  Good information.  Thank you.

DIRECTVhelp

Community Support

 • 

15.6K Messages

2日前

Hi @Computer_Granny, we're ready to help you!

Let's meet in a Direct Message to review the options to upgrade your receivers. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Thank you!

Michelle, DIRECTV Community Specialist

Mentor

 • 

104 Messages

2日前

@Computer_Granny    key word is SWAP.  don't let the agents make it an upgrade.

Juniper

ACE - Expert

 • 

15.8K Messages

2日前

@Computer_Granny 

R22 is a special model. It is listed and provided as an SDDVR. However, it is MPEG-4/HD capable. Notice the HDMI port, which is specifically for HD.

If you have a H or HR model on the account, where you already have HD service, then the R22s HD capability is active. Just need to use an HDMI cable and in the display settings change the Guide HD Channels from "Hide HD Channels" to "Hide SD Duplicates".

However if you have no H or HR models, then an equipment order will be needed. As the MPEG-2/SD-only channels are shutting down, new equipment would be required. So do NOT say "upgrade" and instead request a MPEG swap. Has to be done over the phone because of your grandfathered equipment.

Is that R22 your only box? If not, please list the model numbers of all boxes you have.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.