Upgrade to same model receiver?
I received an email with details about a "self installation" to replace my existing receiver. A few days later the new box arrived and I installed it. What struck me as odd is it was the same model as the replacement and 5 years old. What's that all about?
The annoying activation process:
After connecting the "new" receiver, the instructions on the TV indicated to go to www.directv.com/activate. Very annoying to discover it's not a valid web page. It could at least tell you to call.
So I used option 2 and called 800 388-6597. The automated activation process was working well until it got to a point where the remote was needed and didn't work. I had to abandon the call.
Before making the next call I pressed and held MUTE/ENTER in hopes of configuring the remote. The receiver rebooted and performed a SW update. It finally ended up back on the set up menu indicating I had to call directv. <sigh>
So on to option 3 calling support to talk to a rep. They called back in about 20 minutes and we worked through the same activation process. This time the remote worked and we successfully completed the activation.
All that to get the same model receiver that's 5 years old.