Visa card

Promised visa card never recieved any infor in regards to thought it was just coming in the mail . Never recieved letter or any infor in regards .... I love the service, install went smooth, install tech was awesome .... Downfall I never recieved visa card .... Anyone had this issue or know how to get it resolved smoothly as The rewards center isnt open weekends and Iv contacyed dtv very nice but just keep getting redirected .