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3 Messages

Sunday, April 7th, 2024 8:37 AM

Vizio smart TV install to DirecTv

After all set-up, Remote works all except turning TV Off.  Will turn on, etc. but not off.  Calling DirecTv they had no answer or help

Community Support

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19.9K Messages

1 month ago

Hi IreneNJ. We're sorry to hear you're having issues with the remote. Please click this helpful link to fix the remote issue. How to program your DIRECTV remote control | DIRECTV Customer Service & Support Let me know if it helps. Marie, DIRECTV Community Specialist

3 Messages

1 month ago

Thank you for  your response but we did spend an hour on the phone with DirecTv yesterday and the result was they had no idea how to solve.  I just arranged the return of the TV's since the Vizio does not seem to work with DirecTv  I also currently have a bad remote and a bad little box for another room.  Thinking if I purchase another TV I'll have to have a service person come since the replacement remote DirecTv sent me also has problems and since I'm 82, no way will I attempt to replace and boot up, etc another box.  I've already had tech knowledge neighbors here all day yesterday and they can't figure out DirecTv stuff.  If it wasn't for the recording part of DirecTv, I'd switch to cable but I need the recording ability

Community Support

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19.9K Messages

1 month ago

I understand how you feel. DIRECTV is committed to enhancing your viewing experience by introducing features that add value across platforms, whether you're watching on TV, online, or using our app on compatible smartphones and tablets. Learn which streaming devices, browsers, tablets, and TVs you can use to stream and record through this link Get Info on Compatible Devices | DIRECTV Customer Service & Support Marie, DIRECTV Community Specialist

ACE - Expert

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19.7K Messages

1 month ago

My remote works with my Vizio TV, you may have the wrong code entered to get it to turn off the TV or maybe turning on HDMI-CEC will fix the problem,  DTV calls it HDMI control no idea what Vizio calls it.

3 Messages

1 month ago

Thank you for answering.  After many hours and phone calls to DirecTv - TV's being returned as non-compatible

Community Support

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19.9K Messages

1 month ago

Hi, @IreneNJ. We're sorry you're having issues with your Vizio SMART TV. For the complete list of compatible devices, go here https://www.directv.com/support/article/000066174 Thanks for choosing DIRECTV. Aljoy, DIRECTV Community Specialist


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