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D

New Member

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3 Messages

Sun, Jul 3, 2022 3:39 PM

Why do I need to upgrade my receiver?

I received a call telling me they were sending me new equipment and I needed to send my present receiver back? Why do I need to do this?

Tiger593

ACE - New Member

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640 Messages

5 months ago

This is most likely a scam.  I would contact customer service.  Directv never calls they either send you something in the mail or email you about any changes they are making. But calling customer service will clear everything up about your equipment then you will know if the call was legit or a scam.

Good4u

Contributor

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78 Messages

5 months ago

What receiver do you have? If you have a standard definition receiver (such as D12) then you do indeed need to upgrade. Standard def programming is going away and sd receivers are obsolete.

(edited)

Juniper

ACE - Expert

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17.1K Messages

5 months ago

@DavidLMontgomery 

DirecTV NEVER calls to proactively change out equipment. That would be a scam.

That being said, DirecTV is in the process of shutting down their MPEG-2/SD-only feeds. This means some customers do have to change equipment. But they call DirecTV to start the process so that everything is on the up and up.

What are the models of each box you have? That way you know if you have a required swap coming up, perhaps something that could improve your setup but is optional, or just fine the way it is.

Juniper

ACE - Expert

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17.1K Messages

6 days ago

Was clearing out old notifications and came accross this.

Did you get your answer regarding the call you received? (I still suspect it was a scam)

And if you post the model numbers of your boxes, we can let you know if you will need to call DirecTV about a required MPEG swap or if there might be any reasonable upgrades to consider.


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