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J

New Member

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14 Messages

Tuesday, January 31st, 2023 2:46 AM

Can't sign up

I've talked to a few supervisors at this point, but no one can explain why I am not able to sign up.

I'm an AT&T fiber and wireless customer and have tried multiple credit cards, addresses, email addresses, it gives me an error every time. I've tried signing up in person at AT&T, over the phone, online. 

DIRECTV charges the $30 but immediately refunds it back and shows an error.

ACE - New Member

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4.4K Messages

8 months ago

What error do you receive when trying to sign up? Are you using a different email address from your AT&T account? There may be conflict when using the same email address as technically some account management or otherwise server work is routed through the att site. 

Rather than signing up with a CSR, have you tried signing up online at directv.com? By what method are you being charged the one-time fee of $30 when you sign up?

(edited)

New Member

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14 Messages

8 months ago

"We were unable to validate your payment. Be sure you have entered your info correctly and try again. If the problem persists, please contact your card issuer."

Just tried again with another email address and a different visa bank card. Banks say none of these cards are blocked.

ACE - New Member

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2.9K Messages

8 months ago

Try and incognito window on chrome or Firefox. 

New Member

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14 Messages

8 months ago

Still didn't work. Tried incognito tab, different mailing addresses, emails, credit cards.

ACE - Expert

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4.7K Messages

8 months ago

Does your CC billing address match what you enter on the payment screen?

New Member

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14 Messages

8 months ago

Yes, I verified addresses match.

ACE - New Member

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2.9K Messages

8 months ago

Someone posted on reddit having the same issue. Maybe they are having problems with signups. 

New Member

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14 Messages

7 months ago

Still can't sign up.

They are so bad. Time to plug the cable cord back in I guess.

ACE - New Member

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2.9K Messages

7 months ago

Try signing up using a chrome browser (or firefox) incognito window/tab.

ACE - Expert

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19.3K Messages

7 months ago

Not being able to sign up is a big issue. However them being "so bad" I think is more just your perception from the frustrating (understandable) situation.

If customer support cannot resolve this then I would submit a BBB complaint online as hits the corporate level. This may be a issue they have to fix on a case by case basis.

New Member

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14 Messages

7 months ago

The part that is bad, in my opinion, is that there is no way to just buy a box and sign up, you have to go through the free trial screening process, which is probably overaggressive in blacklisting people for whatever reasons it finds.

I'll look into the BBB thing, thanks.


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