Can't sign up

What error do you receive when trying to sign up? Are you using a different email address from your AT&T account? There may be conflict when using the same email address as technically some account management or otherwise server work is routed through the att site. 

Rather than signing up with a CSR, have you tried signing up online at directv.com? By what method are you being charged the one-time fee of $30 when you sign up?

"We were unable to validate your payment. Be sure you have entered your info correctly and try again. If the problem persists, please contact your card issuer."

Just tried again with another email address and a different visa bank card. Banks say none of these cards are blocked.

Try and incognito window on chrome or Firefox. 

Still didn't work. Tried incognito tab, different mailing addresses, emails, credit cards.

Does your CC billing address match what you enter on the payment screen?

Yes, I verified addresses match.

Someone posted on reddit having the same issue. Maybe they are having problems with signups. 

Still can't sign up.

They are so bad. Time to plug the cable cord back in I guess.

Try signing up using a chrome browser (or firefox) incognito window/tab.

Not being able to sign up is a big issue. However them being "so bad" I think is more just your perception from the frustrating (understandable) situation.

If customer support cannot resolve this then I would submit a BBB complaint online as hits the corporate level. This may be a issue they have to fix on a case by case basis.

The part that is bad, in my opinion, is that there is no way to just buy a box and sign up, you have to go through the free trial screening process, which is probably overaggressive in blacklisting people for whatever reasons it finds.

I'll look into the BBB thing, thanks.