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B

New Member

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1 Message

Sat, Jun 25, 2022 4:47 AM

Care Code 201 (LU100)

Hello, 

I have tried to reset my password and am still unable to login to my account. It continues to give me this error and will not let me login. I need to update my billing information. 

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Hey @bleven12, we want you to enjoy the DIRECTV service without inconveniences. Let's find where the issue is coming from.

Some common problems with the DIRECTV STREAM app can be fixed by following some troubleshot steps, just click here to learn more. 

We have sent you a Direct Message to take a closer look into this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

Carlos, DIRECTV Community Specialist

detuch254

ACE - New Member

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2.1K Messages

3 m مضت

You’ll need to call DIRECTV (number in my greeting below) and tell the robot ‘sign-in help’ and/or ‘reset password’. An agent will be able to help you activate your account again and get it up and running. Sometimes, the accounts are disabled after unusual activity, too many failed password attempts, etc.

bcbsncjlj

ACE - Expert

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3.1K Messages

3 m مضت

Care codes are DirecTV satellite service errors. Are you a previous DirecTV Satellite subscriber? Are you using the same credentials as your DirecTV Satellite service? You need to use a different credential (email/password). This is a known issue with the DirecTV Stream service.

New Member

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1 Message

3 m مضت

Over three weeks ago I began getting this error code when trying to login to my email via the web but since I was still able to get email from phone app and desktop program I just gave up on using the web site. Today I found out I was also locked of DTV Stream on my computer with the same error code so what I did was to go the forgot password route but instead of selecting a new password I entered my current one and expected it to say I could not use it but it worked. I now have access via web for  both email and DTV Stream.


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