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R

New Member

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6 Messages

Wednesday, November 23rd, 2022 5:02 PM

constant resetting of password

In the middle of programing of sports and regular programs and also movie wation the directv will go out and you have to go and rest the password every time and it is very frustrating,because i have to go to att to rest the password before I can sign back in to directv. what can i do to stop this from happening?

bcbsncjlj

ACE - Expert

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3.7K Messages

2 months ago

Don't understand why you have to go to AT&T to reset your password. AT&T and DirecTV have been 2 different companies for a year now. There is no relationship to AT&T outside ownership. Do you have any AT&T services like internet or cell service? Are the credentials (ID and Password) the same across services (AT&T and DirecTV)?

litzdog911

ACE - Sage

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44K Messages

2 months ago

What streaming device are you using?

New Member

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6 Messages

2 months ago

Television and sometime cell phone

New Member

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6 Messages

2 months ago

Yes i have internet services and directv linked together with same user name and password,could that be a problem?

bcbsncjlj

ACE - Expert

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3.7K Messages

2 months ago

Probably! Many posts on the forum with subscribers using the same credentials. Support recommends separate and even different credentials. Being linked is even another issue.

New Member

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6 Messages

2 months ago

Yes i have internet services and directv linked together with same user name and password,could that be a problem?

New Member

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6 Messages

2 months ago

how can I unlink my accounts and use different credentials for both?

bcbsncjlj

ACE - Expert

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3.7K Messages

2 months ago

Try logging into your account and change your email.


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