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New Member

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1 Message

Fri, Dec 4, 2020 7:12 PM

Customer Service representative I'd numbers

I would like to know if Customer representatives have Id numbers? The reason why I ask I believe that hackers have redirected my calls that I made to the DIRECTV customer service number and I spoke to imposters. When I asked the alleged customer service rep the phone number to DIRECTV he stated that he didn't know the phone number.He also gave me what he called an agent number which didn't look right.I would like to know how do I verify a a custom representative Id number and if it contains numbers and letters?

Accepted Solution

Official Solution

Constructive

Employee

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1.1K Messages

1 y ago

Employee id numbers start with 2 letters followed by either 3numbers and a letter or in the case of older employees it’s 2 letters then 4 numbers 

ACE - Expert

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268 Messages

1 y ago

Let me get this straight:

You're saying you called 1-800-288-2020 and you believe that hackers re-routed your call to some sort of scam call center?

It doesn't surprise me that they might not know the CS phone number.  What were you using to call?  A cell phone?  A home phone?  Why would someone want to hack your phone?  Did you give them any personal information?

 

New Member

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7 Messages

1 y ago

Hello, DIRECTV customer service representative has a specific batch ID number. That ID starts with first Alphabet of first and last name then it has numbers in it. But Representative will not provide you the last name. For example First name is Alex and last name starts with P then his employee ID will be like AP1234. Keep in mind that the DIRECTV employee will never give you his last name. This is how you verify if the person is from DIRECTV or a scammer.

(edited)

Jrandomuser

ACE - Expert

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237 Messages

1 y ago

Well, I'm guessing scammers could also know this format, since it's apparently not a secret...

New Member

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7 Messages

1 y ago

@Jrandomuser, You're right. Scammers actually have these ID's as well as they call DIRECTV and take the ID's. But you can have an idea. If they ask for money through gift cards or they ask so much details, it means they are not DIRECTV, they are scammers.

(edited)



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