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1 Message

Mon, Jul 4, 2022 7:24 PM

Ethics

I’ve been a customer of DIRECTV since it’s inception.  I have been a DIRECTV stream customer since it’s inception.  I have never made a late payment in the 20 plus years of service.  I purchased DIRECTV stream through AT&T a few years back and was granted HBO for free.  I am set up on automatic payments and two weeks ago that Amx card did not go through and needed to be updated to my surprise.  No text, No email, No notification on the App or while steaming! Just turned it on and the App said subscription was cancelled! I immediately went on line to update the card, BUT was told I needed a whole new subscription… You see the rip-off now? After two hours of phone calls, being misdirected, waiting 45 minutes to speak to a supervisor (who refused to pick up) we simply asked them to reinstate our account and they flat out denied! So no more DIRECTV for me and hopefully for you! ✌️

Accepted Solution

Juniper

ACE - Expert

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16.6K Messages

3 m مضت

I will continue with DirecTV as no issues that affect my service. But I do go forward with caution, being aware of any changes. Hope the new company involved redirects away from the more restrictive options AT&T tried to implement.

Cannot speak for DIRECTV STREAM as I don't have that one. But as they are spun off with traditional DirecTV, we shall see what the future holds.

bcbsncjlj

ACE - Expert

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3K Messages

3 m مضت

Just be thankful you are out now. Don't look back and enjoy your new adventure. They just want all of us "old timers" gone, so they will have everyone in the future hooked on the new subscriptions. It eventually will get us all.


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