Please help! Can't figure out how to log in to our TVS!
I am at a total loss. We signed up for Direct TV at our local ATT store the other day.
I have two cable boxes and I plugged them and connected them to our TVs this afternoon. I've been trying to log in to Direct TV for the past six hours and it's saying that it doesn't recognize the user ID, that "it's not the one I used when I signed up."
I tried to log in to the Direct TV website, and the weird thing is that the login info. works on the website, but NOT on the actual TV setup screen. And just a couple hours ago, the Direct TV site itself went down and now you can't log in at all. We can also log into our ATT account online no problem.
Also, I'm totally confused about the ATT aspect of this. Is your ATT account login info. the SAME as your Direct TV login info? Or are they are totally different? Do you need two sets of usernames and passwords to access both accounts?
I don't remember the sales guy at ATT ever helping us set up a Direct TV account, so it could be that we still have to register? But it would have been nice is somebody there had explained that to us!