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wrw1230's profile

Contributor

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4 Messages

Thu, Sep 9, 2021 1:52 PM

Unable to Log into App on any device

I'm able to log into: Account Overview (directv.com) with no issues. I've deleted and downloaded the new app on multiple devices and no luck. 

When I request to find my user ID on the app and enter my email address, I get an error message that the email is not registered.

JefferMC

ACE - Expert

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351 Messages

2 m ago

DIRECTV and DIRECTV STREAM are two completely different services.

Having a DIRECTV account conveys no access to DIRECTV STREAM. 

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hi @wrw1230 Thank you for the new post!

Could you please confirm, if this is happening in all of the apps, such as DIRECTV App, the NFL SUNDAY TICKET App and HBO App?

I will be attentive to your answer.

Jhon, DIRECTV Community Specialist



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