Unauthorized user account my account
Hello someone I know gained access to my Directv stream account info and has been using my account and recording shows. I have contacted customer service to assist me with this issue and they helped me change my password. Unfortunately this did not resolve the issue and my account is still being used without my permission. Everyday a new movie is being recorded and I am constantly deleting their activity. I have asked this person numerous times to stop using my service and they have not discontinued. Meantime directtv customer service is telling me that I have to delete my account and create a new account. This should not be the only solution! What is the point of changing your password if others can still have access to your account?! PLEASE HELP!!