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New Member

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5 Messages

Thu, Jun 23, 2022 2:16 AM

Apps and Google voice

I bought 4 direct TV streaming devices under the impression that I don't have to have direct TV stream and that the boxes can be used a streaming device for the apps such as Netflix, Hulu, etc. Up until 3 weeks ago, it's asking me for a login for DirecTV stream. Really? $120x 4 for something I can't use. And for customer service, no one knows anything and to top it off now my voice control on the remote has stop working 

litzdog911

ACE - Sage

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42.8K Messages

3日前

Where did you get the idea that DirecTV Stream boxes didn't need a DirecTV Stream subscription? 

New Member

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5 Messages

3日前

That is what I was told before I purchased the boxes through direct TV and since this issue has occurred that's also what the customer service representative and escalation representative are telling me. When I turn on the boxes it used to come up on a light blue screen that gives option: settings and my apps

New Member

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5 Messages

3日前

They even sent me replacement boxes because they are saying it is an internal issue 

litzdog911

ACE - Sage

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42.8K Messages

3日前

As far as I know, DirecTV Stream boxes require a subscription.

New Member

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5 Messages

3日前

Do you know why I would have been able to use just the apps in the past without the subscription?

detuch254

ACE - New Member

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1K Messages

3日前

@ybevans20 DIRECTV STREAM probably added bug fixes to their software and this was one of those bugs that was fixed. Therefore, they are requiring all DIRECTV STREAM Osprey boxes to have a subscription now.

DIRECTVhelp

Community Support

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15.6K Messages

3日前

Hello, @ybevans20, let's get things cleared up regarding your DIRECTV STREAM boxes.

 

Thank you for your prompt responses @litzdog911

 

Let us share with you that our devices are designed for our DIRECTV STREAM service and in order to improve the customers experience we have the automatically signing feature. So, it'd necessary to have a Stream account for accessing to third party Apps such as Netflix, Amazon, etc.

 

However, we'd be glad to have you as part of our DIRECTV family, you can take a closer look here and enjoy an amazing experience.

 

If you have any extra questions, please let us know.

 

Rafael, DIRECTV Community Specialist

New Member

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5 Messages

3日前

That's so weird. If that's the case why bother sending me 4 new boxes. Just doesn't make sense. I guess at this point, all I can do is send the brand new boxes and request a refund for the previous boxes. They should really tell their employees that information and not allow them to just sell the boxes as a streaming source.

Ludwick577

New Member

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1.8K Messages

3日前

If you wanted an android tv box u could have just bought a tivo stream 4k....or an ONN android tv 4k at walmart for 20 bucks. 

(edited)

nabukl

ACE - Professor

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2.1K Messages

3日前

Why would you spend $120.00 per box if you didn't intend on using the DirecTV streaming service to begin with, a Roku or fire stick is much cheaper 

DIRECTVhelp

Community Support

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15.6K Messages

3日前

We'd like to help explore further options for you to enjoy your DIRECTV STREAM devices, @ybevans20.

 
To do so, let's meet in a Direct Message to go over your situation. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We'll be waiting for you!

Juan, DIRECTV Community Specialist

litzdog911

ACE - Sage

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42.8K Messages

3日前

I'm really puzzled why anyone would buy FOUR $120 DirecTV Stream boxes without planning to use the DirecTV Stream service. There are much better, and cheaper, streaming devices available (Roku, Fire, etc.).

nabukl

ACE - Professor

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2.1K Messages

3日前

@litzdog911 me too extremely puzzled by it


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