Can’t get pass the checking updates in setup...

I'm trying to set up a new c71kw-400 and I continue getting the message "problem with checking for updates'. I do not know what the software version is it will not let me past the error listed above. I have 3 of these units and never had a problem getting them set up. Thanks Jim

Did you try with an ethernet cable?

Yes I did. Tried with wifi and the ether net cable. Thanks Jim

Hi @SOITGOS  Thank you for reaching us!

We want to help.

Let's follow the next steps to get your DIRECTV STREAM device connected.

Please give it  a try and let us know how it goes.

Manuela, DIRECTV Community Specialist

WellI I have followed all instructions again today and I still receive the message "problem with checking for updates. Nothing seems to be working. I did a hard reset the 7 times hitting the red reset button. Nothing works. Thanks Jim

WellI I have followed all instructions again today and I still receive the message "problem with checking for updates. Nothing seems to be working. I did a hard reset the 7 times hitting the red reset button. Nothing works. Thanks Jim

Jim, I'm having the same issue on a new c71kw-400 box I bought off ebay. Tried ethernet and all the steps here many times and no luck. Seems like most here could eventually get theirs working but I could not. 

This method did work for another box I bought, but doesn't seem to be 100% fool proof for all.

Are you having this problem with more than one DIRECTV STREAM device? Please confirm your account email. 

This post has been marked private only the original poster may view it's content.

Rickey DIRECTV Community Specialist

I have never had this problem with any of the other boxes that I have. They all went through setup with no problem. Thanks Jim

Hello @SOITGOS! Thank you for reaching out.

We advise you create a new post for your concern, so we may further look into this for you.

Faith, DIRECTV Community Specialist.

Why would I create a new post. So far I have not received the support I thought I would receive by making a request here. Jim

Hello @SOITGOS! We ask that you create a new post so we may get your account details in a private space.

This post is public and for security reasons, we cannot ask you to provide your account details here.

We hope this helps clarify your query.

Faith, DIRECTV Community Specialist.

I'm having the same issue that SOITGOS is having.  I have a C71KW-400 purchased used, connected via ethernet, and have done the hard reset+7 soft reset process 4 times.  I'm still getting the "Problem checking for updates" 80003-001 error even after the box connects and receives an initial software update. 

I've purchased a couple of other boxes and successfully gone through the same process to update them to the new software.

Do I keep trying the hard reset + 7 soft reset process or just write this one off?

I’ve given up and requested a return to the seller on eBay and have receiveda return label so it will be going back tomorrow. 
I need 2 more so will be looking again. Thanks all for your support. Jim

You're welcome, @SOITGOS!

Thank you for the update. Please reach back out to us here on DIRECTV Forums, if you are need additional assistance.

Thank you for being a DIRECTV Customer!

DeShawnae, DIRECTV Community Specialist