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R

New Member

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1 Message

Wed, Oct 20, 2021 2:01 AM

Can’t record with remote

When I try to record, a black box comes us and says there is a problem. It gives me the option to try again or exit, but neither button works and the black box remains on the screen until I reset the DirecTV box.

DIRECTVhelp

Community Support

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12.2K Messages

1 m ago

Hi @rcreek49 , thanks for reaching us.

Let's try this these steps with your remote to see how it goes:

1. Press and hold the DASH (-) and APPS buttons until you see the LED lights on the remote blink blue twice.

2. Restart your DIRECTV STREAM device by pressing and releasing the red button on the side of the device.

3. Point the remote at your DIRECTV STREAM device and press the FAST FORWARD and REWIND buttons at the same time to pair your remote with the device.

Let us know how it goes.


Esteban, DIRECTV Community Specialist.

Ludwick577

New Member

 • 

548 Messages

1 m ago

Sounds like you need to pair your remote.


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