Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

T

10 Messages

Tuesday, September 19th, 2023 9:41 PM

Gemini Air Dolby surround support?

I just got a Gemini Air device and a new Direct TV account a few days ago. The settings are driving me nuts, specifically the audio output. I am connecting it through a Sony home theater receiver, and although the only audio setting I see is set to "surround", the receiver does not detect a Dolby signal via the HDMI connection. Many other devices I've used send Dolby Digital to my receiver, but no matter what I do I can't get this one to work.

The setup info on the website is terrible. Even when I log in, the "troubleshooting" page shows my equipment but the info is all wrong. Am I an (Edited per community guidelines) or what?

Thanks

Tom in NC

Contributor

 • 

9 Messages

4 months ago

Thanks seedster.  How to we get Directv to reopen this issue?


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.