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M

New Member

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2 Messages

Sun, Sep 11, 2022 6:08 PM

Home Network Keeps disconnecting

I am having the same problem that other users have complained of recently.  I have copied and pasted the question below.  Unfortunately the responder referred the subscriber to a private chat and so I do not know what the recommended repair was.   PLEASE HELP

I am running Directv Stream on multiple tv's in my house.  Each TV is connected to a DirectTv Stream device connected to the internet via wifi. 

I am again no longer allowed to have more than 2 tv's connected and the Directv Stream app says that I am not connected to my home network. I have previously 'set new home location' which fixed the issue for a short time, but again I am not connected. 

I have not changed location. I know that the stream limit outside the home location is the 2 tv's (and a device) but I am still in the same location so I should be allowed more tv's to connect.

We have had multiple short power outages (which I am guessing is the issue) and they occur regularly in our area. Simply reseting the location will not be a long term fix. As mentioned above I have previously reset the home location and it fixed the issue for a short time, but before I reach the maximum # of resets and want to resolve the issue in case there are actual issues (i.e change internet provider) I should/would need to reset the home location for.

detuch254

ACE - New Member

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2.1K Messages

25日前

This may be of help:

https://forums.directv.com/conversations/watching-directv-stream/directv-streaming-issues/631a755e77e4972f8fc94adf?commentId=631d8ebcd9a8b404da75bbd6


You likely don’t have a static IP and therefore your location doesn’t stay the same. Therefore, DIRECTV STREAM thinks your location is different.

New Member

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2 Messages

25日前

I actually tried both static and dynamic addresses.  In the settings directory both my billing and location zip codes are the same but the box does not recognize it as my home location. 


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