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New Member

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9 Messages

Thu, Aug 4, 2022 9:31 PM

I use T Mobile wireless 5g internet service and Direct stream thinks I am changing location

I have had to "update my location multiple times. The system thinks I have changed location each time. I can only hve 2 connections now and all my tv's cannot connect

GTyz

New Member

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123 Messages

2 m مضت

I think the recommendation from the ACEs here is to get a fixed/static IP from your ISP to resolve this. You might need to pay extra for that. Changing location I think it's allowed for 4 times per year.

TexasBrit

ACE - Expert

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13.8K Messages

2 m مضت

Yes, if your IP changes the system thinks you have moved location.

New Member

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9 Messages

2 m مضت

I'm sure my IP changes. Especially whenever T Mobile does an update or there is sever weather and we lose service. Will Direct TV reset the counter?

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @FrancoMeyers, we want to help with your changing location issues.


Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)


Josue, DIRECTV Community Specialist

New Member

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9 Messages

2 m مضت

I went to messages and responded. No one replied

New Member

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9 Messages

2 m مضت

The Direct TV Help folks are not helpful at all

bcbsncjlj

ACE - Expert

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3K Messages

2 m مضت

If your IP changes, then there is nothing that DirecTV Stream can do about it. DirecTV Stream does not control your IP. They only broadcast the networks that apply to your location based on DMA requirements. Nothing is going to change from the service point of view. Your best option may be to seek another service. You aer not along in this situation.

New Member

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9 Messages

2 m مضت

I realize that Direct Stream isn't causing my ip address to change. But if they can detect that change there should be a way for them to adjust my subscription to reflect the internet provider I'm using has this situation. I shouldn't be forced to change providers. I'm cutting the cord so to speak and if I have to go back to cable they will lose a customer. 

bcbsncjlj

ACE - Expert

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3K Messages

2 m مضت

They don't detect any IP address. Local channels are based on your billing zip code and your device IP location. They use 3rd party geolocation services that determine your location and report the finding to the service provided. The channels/networks are mapped based on the location. 

New Member

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9 Messages

2 m مضت

My zip code is in Chesapeake Va and my ip address is in Baltimore. I haven't moved. They are a multi billion dollar tech company that should be able to figure this out. 

bcbsncjlj

ACE - Expert

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3K Messages

2 m مضت

They have always used IP location and zip code since conception and probably want change. It is what it is. As you see, your zip code and IP is in 2 different location. 

New Member

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9 Messages

2 m مضت

IMHO they need to be able to accommodate their customers. I'm sure I'm not the only one who has this concern. Just because that's the way it had always been doesn't mean it cannot be addressed to take care of clients 

New Member

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9 Messages

2 m مضت

And if they are smart enough to know this is going to happen they should inform the consumer and not enroll them if this is a known issue

Ludwick577

ACE - New Member

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2.1K Messages

2 m مضت

Time to move on.

New Member

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9 Messages

2 m مضت

You don't get to make that decision for me


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