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2 Messages

Sunday, January 21st, 2024 5:01 PM

Logging in to a new account and removing old one on c71kw-400 streaming box

I sold a streaming box ( c71kw-400) on eBay for someone. The buyer is saying they aren't able to get logged into their account because the previous owner is still logged in. I did reset the device before selling it which I thought would wipe this out. How can the buyer get the old account removed and sign in to their own account? 

Community Support

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19.7K Messages

3 months ago

Hi @kd123, we're here to give you suggestions to fix the login issues. Please try to reset it to factory settings by following this link https://www.directv.com/support/article/000075734 DIRECTV is a message away if you need further assistance. Luna, DIRECTV Community Specialist.


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