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billmaynor1's profile

New Member

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3 Messages

Sunday, January 30th, 2022 3:09 PM

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Migrating from DIRECTV Satellite to DIRECTV Streaming

Has anyone done a full migration from one DIRECTV solution to the other ?

If so, would you share your experience from all aspects (i.e. transition path, equipment requirements, quality of service, cost, etc.) ?

Thanks in advance for any feedback.

New Member

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9 Messages

2 years ago

Hi, I am a long time DirecTV satellite customer and the only real things that are holding me back from transitioning to the streaming side is unfortunately, DirecTV Stream does not as of yet have everything that I currently pay for on the satellite end of things which is the Premier package with the 300+ channels and does not offer the out of market sports packages like MLB Extra Innings that I have paid for, for many years going back to when I had cable. The only other thing that keeps me from transitioning, which I am open to, is I need access to pay -per-view as I am a Boxing writer and need access to those events for my job. As far as I know, DTV stream does not mirror their satellite service fully yet and has no way to order Pay-Per-View as you can through satellite.

I am currently experiencing an issue with the connection to my satellite dish from the outside. I was preparing to cover a Pay-Per-View Boxing card last night and my satellite signal went dead. I ended up calling DTV and scheduling a service call and had to cancel my order for that Boxing card through them as I was unsure that my signal would be restored. I ended up ordering the event through the Showtime app, with about twenty minutes to spare but if DTV stream had PPV access I wouldn't have to worry about losing my signal or anything like that either because of a connection issue or because of weather. Although I really wish that Boxing finally moves away from Pay-Per-View, if I had access to everything I pay for with DirecTV satellite through DirecTV Stream plus the ability to order Pay-Per-View, I would transition the next day. 

New Member

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18 Messages

2 years ago

There are no "profiles" to differentiate one member of the household from another. My Favorites are everybody's favorites. It seems that they did not plan for more than one person to use the service at a time. In my opinion, that's a huge oversight.

ACE - Expert

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1.1K Messages

2 years ago

There has been talk of adding some sorts of PPV to the streaming service for several years.  However, it doesn't seem critical for users that they do so, since (unlike cable/satellite services, where you don't have other choices of where to get content from), internet streaming services run over infrastructure and on devices where you have lots of additional options.  For example, while you can subscribe to Showtime through DirecTV Stream (and I'd think get their PPV offerings through the Showtime app running on the same devices that run the DirecTV Stream app), you can also subscribe to Showtime separately, and get it through their app.  I'd similarly assume that other PPV sports are also available though services that can be subscribed to independently and accessed through those services' apps running on the streaming devices.

While DirecTV Stream doesn't offer MLB Extra Innings, you can subscribe to MLB.TV directly from MLB, which offers the same out of market games as Extra Innings, and which again is offered on an app that runs on the same devices as the DirecTV Stream apps.

In general, the fact that DirecTV Stream runs over the internet, and uses devices that run many different apps gives you access to lots of content without being limited to what DirecTV Stream itself offers.

New Member

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18 Messages

2 years ago

I am speaking specifically about the DirecTV streaming service, and comparing it to those that use profiles.

I subscribe to a number of other sources e.g. HBO MAX, Brit Box, Acorn TV, Netflix, and Prime Video - I'm sure I've forgotten more...

New Member

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3 Messages

2 years ago

Over a year ago, I logged into my DIRECTV account and used the chat service and asked to switch from satellite to streaming. They told me how to return my equipment and everything. Turns out they did not cancel my satellite service and have been charging me for both since then. One on my checking one on CC with two different names. Said you have to call to cancel. I’m like why would I call DTv when I am chatting with their customer service. You can’t tell me they are different providers when I used the DTv we(Edited per community guidelines)ite to order the streaming service. They supposedly can’t review the call logs unless you file a dispute. This is all (Edited per community guidelines). Bills are over $2400. Be careful switching. 

(edited)

ACE - Expert

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5.4K Messages

2 years ago

You should always verify information on your account. Going a whole year with not noticing the charges are just negligence on your part.

2 Messages

9 months ago

I just completed a migration from satellite to stream.  I first made two failed attempts to start new streaming service while keeping satellite.  I was being charged the RSN and advanced receiver fee so my bill was $113/mo (before taxes) for the Choice package, which was more than my $102/mo (before taxes) negotiated satellite monthly fee for the exact same package.  After calling the main DirecTV customer service number, one of the reps suggested I call the Loyalty line at 866-986-0944.  That was a game changer as the rep that answered the line was at their Loyalty group near Bristol, TN.  I explained that I didn't want to pay that RSN fee and AR fee and he suggested I complete a migration.  He cancelled my stream service while in the 14 day trial, allowing me to return the Gemini Air which I didn't want as it only uses WiFi and plugs directly into the back of a TV instead of plugging into my HDMI cable routed through the wall to my entertainment center from my wall-mounted TV.  I wanted a hardwired Ethernet connection, so the old Gemini set top boxes were what I needed.  I was able to purchase two refurbished Gemini set top boxes for $50/ea and then he set me up on a legacy BYOD account with migration for a credit on my Satellite balance for the month and a new Stream account, all for a TOTAL of $99/mo (before taxes) for the Choice Stream plan (no RSN or AR fees).  I love the new remote and user interface, and I'm glad I checked on this migration option before my 14 day Stream trial ended.  Just be sure to call the Loyalty line and talk to one of the excellent reps in east Tennessee.  Definitely avoid the Indian call center reps that only operate off a set script.  The first time I called them, I wasted over an hour as they literally sent me to NINE (9) reps, none of which  ould help me, before I just hung up on the last one.

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