Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

K

New Member

 • 

4 Messages

Fri, Jul 29, 2022 4:16 PM

Unable to change option of VIEW LIVE TV ON STARTUP from on to off

Unable to change option of VIEW LIVE TV ON STARTUP from on to off

Others on the list (is cc on/off, autoplay on/off) allow me to change.

This is a nusiance especially when I last left on a sports cahnnel and it shows the current score when I want to watch the entire game.

Accepted Solution

litzdog911

ACE - Sage

 • 

43.3K Messages

2 m مضت

Right, it doesn't have an arrow because you can't change it. Mine is exactly the same. It's not designed to be disabled, regardless of what DIRECTVhelp seems to think. 

litzdog911

ACE - Sage

 • 

43.3K Messages

2 m مضت

What streaming device are you using?

Did this use to work properly?

Have you tried resetting the streaming device?

New Member

 • 

4 Messages

2 m مضت

What streaming device are you using? Irrelevant - Using settings via computer login

Did this use to work properly? Just signed up. First time I tried. It is default setting

Have you tried resetting the streaming device? Again Irrelevant

litzdog911

ACE - Sage

 • 

43.3K Messages

2 m مضت

Not irrelevant. You're using your PC as your streaming device.  I can confirm that there is not an option to disable "Play Live TV on Launch" with the PC browser.

DIRECTVhelp

Community Support

 • 

16.4K Messages

2 m مضت

Hello, @kpk001. Thanks for reaching us out over our forums, we'll be happy to help.

 

We understand the importance of having our services working properly, specially when we are just starting.

 

For that same reason, I want to recommend resetting your devices, this may fix the issue you are experiencing when trying to change the option of ''View Live Tv'', and you can find how to do it in here.

 

Please let us know how it goes, we'll be here and waiting for you reply.

 

Rafael, DIRECTV Community Specialist

litzdog911

ACE - Sage

 • 

43.3K Messages

2 m مضت

Rafael,

No, you cannot change that setting on the PC web browser DirecTV Stream viewer. Check it for yourself. 

New Member

 • 

4 Messages

2 m مضت

DIRECTVhelp - typical useless generic info 

Disagree litzdog - See below:

Others have change arrows, Live.. does not

DIRECTVhelp

Community Support

 • 

16.4K Messages

2 m مضت

@kpk001, Thanks for your cooperation, we appreciate all the details. 

 

Let's try deleting cache & cookies. After this is done, restart your browser and try again. Please let us know how it goes, we'll be here.

 

Rafael, DIRECTV Community Specialist

New Member

 • 

4 Messages

2 m مضت

Thanks for confirming this litzdog

Is there any option to stop the Directv 'specialists' from anwering questions and just letting users respond?

litzdog911

ACE - Sage

 • 

43.3K Messages

2 m مضت

I wish. But their answers aren't always wrong. Typically they want to engage you in a private chat support session and then none of us know what transpired. 

New Member

 • 

65 Messages

2 m مضت

I can tell you from personal experience that what you get in a private DM is the same level of helpfulness and accuracy as you see in their public posts.  

🙄

Oh, and they don't suddenly acquire reading comprehension when they are in a DM.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.