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Why is Directv taking away my channels

Preface: I know that this is a customer forum. However, I am fairly certain that Directv/AT&T check the forums to see what their customers are having issues with. My question is: Why are you taking channels away just because they are going from standard definition to high definition? I am

Question

 • Community lounge

230

13

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DIRECTV Stream Home Network Issue

I live in the Easton, KS (66020) area, out in the country. I have DIRECTV Stream with my own home network. There is nothing else around me that has another IP address that could get confused with the one my home network is established with. My DIRECTV Stream home network is established using the IP

Question

 • Watching DIRECTV STREAM

64

15

0

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Official Solution

I NEED A CUSTOMER SERVICE EMAIL ADDRESS

I have a problem/complaint that I want to submit to DIRECTV customer service. I don't want to just talk to someone on the phone, I need to state my issue in writing. What email address can I user?

Question

 • DIRECTV Account

1K

14

0

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Using DIRECTV Stream device while traveling

I have one DIRECTV Stream device in my living room and a second Stream device in my bedroom. (Because navigating DIRECTV Stream using any other device or Tv remote is horribly difficult ) . We travel on vacations 6 - 8 times a year. I am VERY confused with all the comments I have read concerning “ho

Question

 • Watching DIRECTV STREAM

54

4

0

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On demand will not connect to the internet

I am getting the message "internet connection lost". When I select "reconnect now".  I get the message "changes to internet settings cannot be made from this location". I have contact tech support and have done all the troubleshooting steps the techs requested and neither tech was able to r

Question

 • Watching DIRECTV

37

4

0

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Official Solution

Intermittant loss of sound

When using the various Roku devices and Directv Stream I will have episodes where the sound will disappear for 1-2 seconds, 2 or 3 times. Unplugging the device for a minute solves the problem, but it will recur.  This is becoming very annoying.  I see notes from a year ago about this.

Question

 • Watching DIRECTV STREAM

50

6

0

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Official Solution

Recording First Run showings only

When I select a Series I want to get only First Run showings. Instead I get not only the First Run on the local network channel but also the reruns on a channel like USA.  How can I set up only First Run showings?

Question

 • Watching DIRECTV STREAM

149

4

0

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Why am i not able to cancel my directv stream service?

I am trying to cancel my directtv sream service and i can not find the area to do so. What am I missing?

Question

 • DIRECTV STREAM Account

539

10

0

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Official Solution

HR54 Genie eSATA Port

Looking at the specs and photos of the HR54 Genie, I see an eSATA port. Can I connect an external hard drive to that for extra storage? I know I can get double the capacity with the HS17 Genie 2, but I would rather have the newer model. Thank you.

Question

 • DIRECTV Equipment

63

9

0

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watching same delayed program on second tv

If I am watching a delayed program on one tv I cannot go to another TV and get back to the same delayed time. Is this possible?

Question

 • DIRECTV Equipment

40

4

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Directv stream on second tv

Just got directv stream and have it on one tv and was told could get it on second smart tv in another room. It's a Vizio. But how do I do that??

Question

 • Watching DIRECTV STREAM

55

4

0

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Official Solution

How to keep new shows but let old ones be deleted?

We're fairly new to DirecTV Stream. We've had it for a few months now but this is the first time we're going want to handle some episodes of TV shows differently than the way we handle other episodes of the same shows. Apparently we can't keep more than 30 episodes of a TV show at a time. 

Question

 • Watching DIRECTV STREAM

133

8

0

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New Dell monitor with speaker - get no sound using c61-500

New Dell monitor with speaker - get no sound using c61-500 Why does a monitor with internal speaker not get and sound when connecting HDMI cable from c61 to the Dell monitor?

Question

 • DIRECTV Equipment

48

8

0

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LG Smart TV native App?

When will you create an app to run natively on LG smart tv's? It's 2022 can't be that difficult?

Question

 • Watching DIRECTV STREAM

39

4

0

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Moving address change

I have DirecTV stream And just moved. Only 15 miles from last place How do I update my home address Where I stream from?

Question

 • DIRECTV STREAM Account

42

6

0

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How to Change RC66RX Remote & Directv Recievers from IR mode to RF mode?

I have 4 Directv receivers which I use to watch NFL Sunday Ticket. They are all located in the same closet. In IR mode, anytime that I change a channel it changes all of the receivers. I wanted to try switching to RF mode so I can control each receiver individually. I am ok with using multiple remot

Question

 • DIRECTV Equipment

41

3

0

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Directv stream and TCL Roku TV

When pressing the On button on Directv remote, both the tv and the Streaming box power up. However, the TV goes to the Roku home screen. I have the streaming box connected to HDMI 2. How can I program so that the TV when powered up will go directly to Directv app.

Question

 • DIRECTV STREAM Setup & Equipment

80

3

0

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Official Solution

Switching from AT&T u-verse fiber to streaming

If a current customer using u-verse TV switches to DirectTV streaming, can he/she use existing wireless receivers with remote in-home TV's as used with u-verse TV? If not, how do additional TVs outside the main TV w/ streaming DVR box get the streaming signal? Thanks, Terry North Carolina

Question

 • DIRECTV STREAM Setup & Equipment

87

2

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Can the direct tv stream app be loaded onto a google-tv such as a tcl tv with a google-tv interface

I am looking to buy a new TV but was advised a Google-tv does not allow the directv-stream app

Question

 • Watching DIRECTV STREAM

164

10

0

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How do I get DVRs for my apartment?

My apartment building just switched from Comcast to DirecTV. I had the full Xfinity service which I could watch something inn one room, then go to another room and pickup where I stopped. I think I need to get my own satellite antenna, but the apartment will not allow outside dish antennas. All I ha

Question

 • DIRECTV Equipment

34

2

0

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