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Closed caption not working

Have Lg smart tv and direct tv closed captioning is not working.  How do I troubleshoot this problem?

Question

 • Watching DIRECTV

8.6K

9

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E-Mail Address for DirecTV/AT&T

I am an extremely disgruntled customer.   I have spoken to several customer service representatives who are "very sorry" for my situation but who have not been able to resolve my issue.    Does anyone know of an e-mail address for this company?

Question

 • DIRECTV Account

712

4

0

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Closed Captioning Stopped Working

Is there a reason that the Closed Captioning would stop working. We use this all of the time and it stopped working. I have disconnected power and refreshed. The CC works with my Fire Stick. Directv Box connected with HDMI cable. Does that matter?

Question

 • Watching DIRECTV

22

2

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HR24 b Band converter

Do I need B band converters to use my HR 24 receiver with an 18" oval dish for SD programming? I'm taking my receiver from the house where it is connected to a Slimline 3 dish and using it with an 18" dish for my motor home. SD only is not a problem. Thanks for the advice. Ron

Question

 • DIRECTV Equipment

49

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771 on a legacy system in Phoenix

Its a house well-mounted SL3 dish which has worked perfectly for over 25 years. a multiswitch drives three different HR24 receivers. The dish is aligned nearly perfect with very high signal strength across the board. The 771 is being triggered apparently by the 103 ca and cb signal being intermitt

Question

 • DIRECTV Equipment

40

3

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Do you service Lee’s Summit, Mo

Do you service Lee's Summit MO? [EDITED per Community Guidelines]

Question

 • Watching DIRECTV

37

7

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DIRECTV retention promotions

my ultimate package in direct tv has resumed to normal price of $149/month after paying $40/month x2 yrs.. I spent 2 hrs w/ loyalty program 8/22 for a promotion to maintain my package and was told by 3 different depts there were no promotions available  I calle d8/23 to cancel service and all of a s

Question

 • DIRECTV Account

58.3K

30

0

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Closed

talk to someone online

I wanna talk to someone about getting direct tv n internet online

Question

 • DIRECTV Equipment

2K

17

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DirecTV Equipment Return Scam

I reduced service on 1 Genie Mini in Sep. 2017.  After multiple calls, emails and chat bots requesting a return kit, one never came.  I tried returning to an ATT store (an actual store, not an authorized retailed), but was told they don't accept equipment. Finally, a customer service rep provided me

Question

 • DIRECTV Equipment

10.7K

21

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New Roof

I am getting a new roof. Contractor says he will re-install satellite dish but will it need to be realligned?

Question

 • DIRECTV Equipment

1.3K

4

0

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What is new DTV hardware?

We are under AT&T's Hardware Protection Plan and received a notice a while back that we were eligible for new hardware. However, a call to AT&T did not give us useful information. I don't think we need new hardware (experiencing no problems at all) but, if the replacements are a step up in c

Question

 • DIRECTV Equipment

573

8

0

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whole home networking works inconsistently with multiple receivers

First off I would like to avoid rebooting the receivers as I record a lot of different programs daily and it is a rare moment that I would like to interrupt anything overall. I have 3 HR24s, and a Genie G3. Occasionally one unit will become orphaned from the others but oddly enough the orphaned DVR

Question

 • DIRECTV Equipment

56

18

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Returned Equipment

I hadn’t turned in my equipment after cancelling my account. I was billed for them. I returned them today. I want to know how long does it take for the charge to be cleared from the account??????

Question

 • DIRECTV Account

578

2

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NFL Sunday Ticket

So, I hear that current, loyal customers of Direct TV will be getting their subscription renewed at zero cost for the 2021 football season starting Sept. 9th (I think thats the date).  I'm wondering if that's really true. The legalese document says it won't automatically renew, so that means if you

Question

 • DIRECTV Account

63

3

0

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Are their packages that don't include Fox News?

I do not want to supplement Fox News by having it included in my package. I know that HULU and other streaming services have packages that do not include Fox News. What are the Direct TV options for keeping my package without having Fox News?

Question

 • Watching DIRECTV

56

5

0

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telemarketers

I receive 2 - 3 unwanted phone calls a week from Direct TV offering discounted services. I have answered their calls asking to be taken off their lists. They hang up. I have contacted Direct TV and a DO NOT CALL was put in my file. I still receive these calls. How can they be stopped?

Question

 • DIRECTV Account

39

4

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Speak to representatives

Need to contact directv but call stays on hold for over an hour with no representative answering the call.

Question

 • DIRECTV Account

353

4

0

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NFL Sunday Ticket TV

Currently living with my parents who already have established cable and internet (not Direct TV, they are surrounded by trees). When I check our eligibility it of course says not available.  My husband and I just want to stream our favorite team, that’s out of market.  Isn’t there anyway

Question

 • Watching DIRECTV

219

1

0

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Closed

HOW DO I CORRECT A OVER PAID ACCOUNT?

HOW DO I CORRECT AN OVER PAID ACCOUNT??

Question

 • DIRECTV Account

132

2

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Channel 200 missing

What happened to channel 200. It was the preview channel for directv cinema.

Question

 • Watching DIRECTV

752

7

0

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