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Why is it so difficult to move around in the att and direct tv websites.

I wouild like to see my bill, especially since two channels have been pulled either by At&T or by the Station Owner.....Still I am paying for something I can't access.  I was told I would receive credit.  But I cannot even get to my bill to check it.

Question

 • DIRECTV Account

3.7K

1

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Does FedEx know the address to ship the equipment to?

Does FedEx know the address to ship the equipment to, or will you to share the address with us?

Question

 • DIRECTV Account

100

1

0

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Official Solution

Closed

Why do we have a service outage every time it rains?

Every time we have rain there's a service interruption.  I'm really getting tired of paying for something I don't have.  I.e.  tv programs!   Channel 6 (CBS) seems to go out most often.

Question

 • Watching DIRECTV

285

1

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How do I reconcile this credit collection request?

Hi! A credit collection company called me about my bill for account number. They said that the bill is about the equipment that I did not return. However, this equipment was installed by the technician for my new bundled account. How do I reconcile this? Note that I've been calling DirectTV and

Question

 • DIRECTV Equipment

202

1

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HD Receiver with no card, Standard definition receiver with a card

I have an HD receiver and no access card.  I have a standard receiver with an access card. Question 1.  Can I use the standard receiver card in the HD receiver?  And call DirecTV to 'marry' the card to the HD receiver? If I cannot do question 1.  Can I call DirecTV and request a new card for the HD

Question

 • DIRECTV Equipment

694

4

0

0

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Official Solution

Transferring recordings from one external HDD to a new HDD using the same DVR

I would like to get a higher capacity external HDD to use with my Genie.  Once I install and pair the new HDD with my Genie, can I then transfer the recordings on my old, smaller capacity HDD to the new, higher capacity HDD and still watch them?  I am NOT changing Genies, just getting a new, higher

Question

 • DIRECTV Equipment

147

1

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RF Remote

Can I put my receiver in a closet and still use my remote to control it?

Question

 • DIRECTV Equipment

97

3

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Channel Guide

My channel guide has changed and I HATE it.  How do I get the old format back.  The print on this new version is too small to read.

Question

 • Watching DIRECTV

97

1

0

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Official Solution

AT & T Statement

I never received a March AT & T statement for March. Fortunately, I was sent a reminder statement, but then I was told my payment was late. I paid through my credit union as always and it was sent out on 03/20/20. Please ensure I receive monthly statements, and do not send emails saying I was late w

Question

 • DIRECTV Account

60

1

0

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Closed

Can I change my bill from today to next Friday?

Can i Chan my payment from today to next Friday? My check was too small to pay and I have 4 kids that need tv.

Question

 • DIRECTV Account

1.8K

2

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due to record list/menu?

How do I see a list of upcoming scheduled dvr recordings?

Question

 • DIRECTV Equipment

289

1

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Screen also freezing

Same issue as listed-there is no solution listed.  This is silly.  How is it that so many are having same issue and nobody knows answer.  It cannot be equipment related because these other 290 people don’t live in my building (I don’t think they do anyway). Please advise

Question

 • Watching DIRECTV

284

7

0

0

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Local Channel Conn

Does the local channel connector only work on one TV connected to the Direct TV Genié system?Connected to one TV, will local channels automatically be connected to other TVs in the house?

Question

 • DIRECTV Account

107

1

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What happened to media streaming with the new GUI?

What happened to media streaming with the (horrible, awful, terrible) new GUI?  I can't figure out how to access it and am afraid it has been discontinued ...

Question

 • Watching DIRECTV

322

1

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Bears game in Denver?

I am in the Charlotte, NC, market and can't find the Bears v. Broncos game @ 4:25 coming up on Sunday, 9/15. I do have DirecTV and NFL Sunday Ticket.

Question

 • Watching DIRECTV

141

3

0

0

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Background of guide and menu screen is just logos

I can't see the menu or guide screen.  There is no background just a bunch of tv channel logos. Constant problems with Directv only had the service 3 weeks but had 2 guys come out and now this.  So dumb!

Question

 • DIRECTV Equipment

267

3

0

0

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Does the direct tv box need to be connected to the internet to watch games on the nfl channel?

Does the direct tv box need to be connected to the internet to watch games on the nfl channel?

Question

 • Watching DIRECTV

128

2

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Official Solution

Does unplugging a HR54 have the same effect as pushing the reset button?

We travel for extended periods in the winter.  We use the directv app on our tablets to watch our recorded programs and local stations.  Sometimes these apps are unable to connect with our HR54 DVR until a reset is done on the DVR unit.  This poses a real problem when we are thousands of miles from

Question

 • DIRECTV Equipment

728

4

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0

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Official Solution

Unable to use mobile dvr with DirecTV app

My Genie DVR is wirelessly connected to my home internet network. I installed the DirecTV app on my IPhone which is also connected to the same WiFi network as my Genie DVR. I am only able to watch Live TV channels on my IPhone using the app. I am unable to register my IPhone as an external device wi

Question

 • Watching DIRECTV

8.7K

3

0

Accepted Solution

Official Solution

Number not working

The zero isn't working on the remote

Question

 • DIRECTV Equipment

36

1

0

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