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On demand does not work!!!!

I’ve spoke with tech support a few times. They are supposedly getting this issue pushed through to the engineers or whatever but I’m seriously regretting switching from Hulu and Netflix to this service and I just started my 2-year agreement. The on demand service does not work. They’ve troubleshoote

Question

 • Watching DIRECTV

201

7

Accepted Solution

Official Solution

Loss of WAN connection with Genies

I have an HR 44 receiver with several Genie G41-500s throughout the house. Each of the sets using a genie is also connected into the wall through coax. I also have Verizon FIos for intenet. Currently, at my Verizon router, there is a coax cable coming out of the wall that goes into a DirecTV Conne

Question

 • DIRECTV Equipment

30

5

0

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Problems recording and viewing

If trying to record one channel, the other channels go black. Anyone else have this problem? Also, I use to be able to record 5 shows at once, now I can only record 2. What’s happening? Thanks for any assistance. 

Question

 • Watching DIRECTV

25

5

0

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How To Delete Shows From Your Device - Mobile DVR

With Mobile DVR, you are able to take recordings with you while on the go! If you need to make space on your device and need to delete recordings, you must update some settings on your receiver first. Check out the information below to learn how!     On Your Receiver Press MENU on your DIRECTV remot

Question

 • Watching DIRECTV

32.4K

12

0

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Free Upgrade on Direct TV equipment but not actually free

So my family and I first got DirecTV back in 2006 since they were offering a package for Vietnamese Channels, and have been using the old dinosaur receiver up until now. I got a notice from DirecTV saying that I needed my cable equipment to be upgraded or else I would lose my channels including the

Question

 • DIRECTV Equipment

567

6

0

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ISO DIRECTV customer service email address

Is there a way to contact DIRECTV customer service via email?

Question

 • DIRECTV Account

69

9

0

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GE Universal remote

My equipment was just updated from an old DVR to the newer HD DVR; previously I used a GE Universal Remote to control my setup but after getting the new receiver I can not control it. I've search online and haven't had any luck finding the specific code for the DirecTV HD DVR (at least any that have

Question

 • DIRECTV Equipment

272

6

0

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Canceled Service and no refund.

I just canceled my Directv account after the bill was automatically paid 4 days ago through July 20th. The representative that I spoke with said no refund was due to me and the account and service would be active until July 20th.  Ok Directv, you just go ahead and keep that money but let me pr

Question

 • DIRECTV Account

35

2

0

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Closed

Cancel appointment

I have an appointment tomorrow and I need to cancel it

Question

 • DIRECTV Account

822

5

0

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Email address to complain to - ridiculous customer service

Building a house is challenging - building during Covid is insane. I kept in contact with DirecTv through the process letting them know the 6 month suspension was not going to cover the time period. I did get an add'l suspension and then 2 weeks ago called to schedule installation at new house (apar

Question

 • DIRECTV Account

393

12

0

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Using nflticket without a satellite dish.

Hi, I Ive in Florida and it’s rainy season until November. I want to get the nflticket to watch the Bears whom I’m a big fan.  Am I able to pay for the nflticket without getting a satellite dish that will go out with every storm that passes by?

Question

 • DIRECTV Equipment

26

2

0

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Digital Recorder Drops Out

I keep get this message on the screen. "LIV R has been disconnected from your home network.  The play list is no longer available.  Click OK"  If we are watching a recorded show, it stops and takes back to the last station on regular TV.  5-10 minutes later the play list is avai

Question

 • Watching DIRECTV

79

3

0

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charged for service for two years after the service was cancelled

Att / Direct TV. debited my checking account for over 2 years after the service was cancelled. Att confirmed my cancellation back in July 2019, and acknowledged that they continued debiting my account for a service that I had cancelled and was not receiving.  The total of the fraudulent billin

Question

 • DIRECTV Account

483

9

0

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starz

I am having to fill this out twice since it blanked out my comment when it had me sign on because this apparently doesn't link to your main page. Since I had to sign on again, and your form did not save what it asked me to sign on to send, I have to fill this out again. I program computers for a liv

Question

 • Watching DIRECTV

74

8

0

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How to file a complaint with the corporate office

Hello - I'm not sure if I have the right location. But I am in desperate need to file a complaint, and need to know how to go about doing so. Can someone please assist?

Question

 • DIRECTV Account

83.4K

155

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Do you take old DTV Dish or do I throw away?

When I moved into my condo there was a direct tv dish on the back porch. I'd like to get rid of it.  Do you take it back or can I just get throw it away? thank you

Question

 • DIRECTV Equipment

405

2

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Closed captioning skips lines

Our closed captioning skips a third to a half of the lines that are being spoken by actors.

Question

 • DIRECTV Equipment

1.3K

6

0

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Sunday ticket log in

I can log into Sunday ticket on my phone and laptop but not on my roku or ps4. And no I'm still not logged in when I'm trying to log info my roku or ps4 it just says it doesn't recognize the log in information

Question

 • Watching DIRECTV

972

6

0

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Are there military discounts or senior discounts for direct and internet?

Are there military discounts or senior discounts for direct and internet

Question

 • DIRECTV Account

218

6

0

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New satellite dish install at my summer house

I have Direct TV service at my main home. Can I have direct TV at my summer home as well and still get my local channels at my main home?

Question

 • DIRECTV Equipment

124

3

0

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