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Contoller Frozen

I am trying to go to the guide and the controller is frozen on one channel.

Question

 • DIRECTV Equipment

106

1

0

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programs constantly glitiching

Just had a new genie install in August. Now my programs are constantly glitching. Sometimes it freezes but mostly just glitches. It’s very annoying. How can I fix this!

Question

 • DIRECTV Equipment

192

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Place my service on vacation for 30 days

Do you have an option to place a temporary hold on direct tv service?  I will be away for 30 days.  How do I do this?

Question

 • DIRECTV Account

1.6K

3

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Remote

One of my remote is not working. Change batteries does not help.

Question

 • DIRECTV Equipment

426

2

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Can’t manage DVR away from home with Directv, like with Uverse.

I always managed Uverse DVR recordings away from home. I’ve just discovered I can’t with Directv, and now I’m away from home and screwed.  This is bull pucky, selling us on a product with fewer features. Grrrr.  And the new menu guide format s*cks. Did you not dry run it first? Awful for those with

Question

 • DIRECTV Equipment

148

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TV Sound

My TV is making a robot sound feedback when the people are talking. their voices sound like a robot

Question

 • Watching DIRECTV

94

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HR21 in storage so missed many updates, reinstalled now, can i force update for new guide?

Hi, Just installed an HR21 that had been in storage since Aug 2009 (long story).. It's working, connected to my home network, on demand stuff is loading etc, however, it still has the old guide?  Wondering if updates, including new guide, will happen automatically over the next few days or if I can/

Question

 • DIRECTV Equipment

277

3

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Is the hr54 a genie?

I'm entitled to a free upgrade and I was told by a DTV customer service rep that I can upgrade my old HR22 to an HR54 even though I already have an HR34 Genie.  When I googled "HR54" while I was on the phone with DTV all indications seem to be that it's the newest Genie model.   It's long been under

Question

 • DIRECTV Equipment

1.7K

3

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My directv app (at&t android device) won't connect to DVR

I cannot uninstall the DIRECTV app because it is on an AT&T network device. I have uninstalled updates twice, reinstalled, rebooted, manually typed in the IP address, had 2 "chat tecs" refresh (or whatever you call it) my dvr, I am on the exact same in-home network. Why can't my app find my dvr!!?

Question

 • Watching DIRECTV

337

3

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I want to watch my local channel

My directv was disconnected. Until I can pay my bill how can I watch local channels?

Question

 • Watching DIRECTV

107

4

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Missings my recordings playlist on GENIE

This morning all my recordings on my genie were gone but it still shows that I have 24% of recordings space left.  How do I get my stuff back?

Question

 • DIRECTV Equipment

125

1

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What power supplies for a H25 rec and 5LNB

Do I need both- C31/41 and PI21 power supplies to get HD on my 5LNB and H25?

Question

 • DIRECTV Equipment

360

4

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Direct TV promotional offers

I have received several phone calls stating that because I am a longtime customer I am entitled to a promotional offer of a discounted Direct TV subscription for 24 months no contract required. The only “catch” is that I must pay the first three months in advance. Is this true offer from AT&T?

Question

 • DIRECTV Account

1K

4

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Printing Channel Guide

You used to be able to print your personal channel guide - no more. How can I print MY CHANNEL PACKAGE ONLY.  I don't want all the packages channels - just the one I have. I have tried to communicate through chat. They say they will have someone call me back because they are only in billing -

Question

 • DIRECTV Account

164

3

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How to find account and I'd

Need my account number or I'd

Question

 • DIRECTV Account

144

2

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0

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Closed

DIRECTV Local Channel Support – Info from the AT&T Community Team

If you are wondering what local channels you can watch right now with DIRECTV, we’ve got you covered. You can visit our Local Network Channel Availability Tool to see what channels are available in your area with your DirecTV subscription. Why isn’t one of my local channels showing with my regular

Question

 • Watching DIRECTV

5.2K

1

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Live stream from direct tv app

Hi. I’m out of town and trying to live stream from the app to the smart tv and I can’t get the app to locate the tv. However, I can get Netflix and amazon to connect.

Question

 • Watching DIRECTV

227

1

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Recordings on playlist

Is there a way to protect your recorded show to keep them from being delete by someone else.

Question

 • Watching DIRECTV

173

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Why ANTM episode 3 is missing?

I am loving DirectTV! But trying to stream America’s Next Top Model and episode 3 of the current season is missing. The link plays “After the Show” so all spoiler no show. Please fix. Thank you!

Question

 • DIRECTV Account

96

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Email address to complain to - ridiculous customer service

Building a house is challenging - building during Covid is insane. I kept in contact with DirecTv through the process letting them know the 6 month suspension was not going to cover the time period. I did get an add'l suspension and then 2 weeks ago called to schedule installation at new house (apar

Question

 • DIRECTV Account

420

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