Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

Official

Accepted

Unanswered

Advanced Filters

Search Results (9.6K)

Relevance

Accepted Solution

Official Solution

Error 0301 network problem

Keep getting this error 0301 when attempting to sign in to app. Am also unable to sign in to directvnow app, keeps says sorry for the inconvenience please try again later. I know this has something to do when accounts were merged, but can't get anyone in customer support to fix. Any ideas?

Question

 • Watching DIRECTV

210

1

0

0

Accepted Solution

Official Solution

Caller id shown on tv

Our new directv box doesn't show a phone jack on the back of the box and I would like to see who's calling before I get up to answer the call. Am I missing something? Is there away to get this service back?

Question

 • DIRECTV Equipment

3.4K

2

0

0

Accepted Solution

Official Solution

TV Sound

My TV is making a robot sound feedback when the people are talking. their voices sound like a robot

Question

 • Watching DIRECTV

93

1

0

0

Accepted Solution

Official Solution

Closed

Where can I access the form to get a waiver?

I cant access the form to get a waiver on a late fee you charged me on March 12th. the Website says it can't find it.

Question

 • DIRECTV Account

75

1

0

Accepted Solution

Official Solution

How to find account and I'd

Need my account number or I'd

Question

 • DIRECTV Account

143

2

0

0

Accepted Solution

Official Solution

WHERE'S MY REWARD CARD?

I received information that my reward card has been mail out on Oct. 25. I got my installation in  Aug. I haven't received my reward card yet.

Question

 • DIRECTV Account

137

1

0

0

Accepted Solution

Official Solution

On demand commercials overlapping content

Why are the inserted commercials allowed to overlap actual show content? On any given episode sometimes 5 to 7 minutes seems to be edited out and replaced with commercials.

Question

 • Watching DIRECTV

219

2

0

0

Accepted Solution

Official Solution

“In Que” Status

I’ve selected several programs from my recorded DVR list to download to my iPad. Why does it take so long to stay in que. When will I see movement? Right now it doesn’t even show “preparing” yet. I have plenty of memory on my DVR list.

Question

 • Watching DIRECTV

242

2

0

0

Accepted Solution

Official Solution

Download playback issue

DTV app claims that you can download from your DVR to your device and then watch later without an internet connection. I can download from my Genie DVR to my iPad with no problem. As long as I have a wifi connection or cellular service I can access the downloaded program and watch it on my iPad. If

Question

 • Watching DIRECTV

144

1

0

0

Accepted Solution

Official Solution

Catching up on the latest season of a program

I'm trying to catch up on the 2nd season of Dynasty, but I can only find episodes starting at 10. What happened to 1 - 9?

Question

 • Watching DIRECTV

296

4

0

0

Accepted Solution

Official Solution

Return boxes

I have yet received any return boxes for this equipment. How many times do I need to call for them.

Question

 • DIRECTV Equipment

85

1

0

0

Accepted Solution

Official Solution

Guide page is snowy and can only read the one box that is being viewed.

Guide page is snowy and can only read the box that you are scrolling down.   Can't read channel or anything else.   Will resetting the main box correct this problem?  I tried resetting two of the smaller boxes in other rooms and it did not correct the issue.

Question

 • Watching DIRECTV

630

3

0

0

Accepted Solution

Official Solution

GenieGo PC app video is just black screen

Genie go (on windows 7 ultimate 64bit) will usually just show a black screen when trying to play out of home video, but occasionally the video will appear.  Even when video shows, there is a short blast of the audio at the beginning, then there is no sound at all.

Question

 • Watching DIRECTV

300

2

0

0

Accepted Solution

Official Solution

Wifi?

I have directv, but no wifi. Can I get wifi through directv?

Question

 • DIRECTV Equipment

359

1

0

0

Accepted Solution

Official Solution

TV repairinsurance

My TV broke and I bought the insurance that repairs it for 50.00 , how do I get ahold of them

Question

 • Watching DIRECTV

357

1

0

0

Accepted Solution

Official Solution

DVR reciever

I have hr44-200 dvr.  if i upgrade dvr will i lose what i have stored on old dvr?and if so, how can it be saved?                                                          THX

Question

 • DIRECTV Equipment

79

4

0

0

Accepted Solution

Official Solution

Mobile phone app

I used to be able view all of of my prescription channels on my phone while away from my home network.  My DVR access also worked but now when I'm at work, my live streaming access just says I'm connected to unknown.  When I first downloaded the app, I had to input my IP address in order to connect

Question

 • Watching DIRECTV

317

2

0

0

Accepted Solution

Official Solution

My channels

How do i select my channels on ipad?

Question

 • Watching DIRECTV

68

1

0

0

Accepted Solution

Official Solution

Sound garbled Minis

Several channels come over with garbled sound. Sometimes it's the show, sometimes the commercials. Does not happen on my main unit only the minis (two of them). Happens for both live and recorded versions of content. Anyone else having this issue?

Question

 • DIRECTV Equipment

880

1

0

0

Accepted Solution

Official Solution

Using On Demand and Playback

I have had issues with On Demand and playback since my install. I cannot use either. I have had 5 technicians out, my box replaced 6 times, a dedicated line just for my modem, replaced my modem, upgraded and replaced my router and had new internet lines done by my provider. Still can't use it. Keeps

Question

 • Watching DIRECTV

1.4K

2

0

0

NOT FINDING WHAT YOU'RE LOOKING FOR?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.