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Setup and activate standalone HR54

Hi, We are planning to replace an old HR24 with a HR54 that does not have any clients. We will receive the HR54 from DirecTV. What are the steps to setup and activate it?

Question

 • DIRECTV Equipment

90

10

0

Accepted Solution

streaming channel control

does the DTv streaming box provide for direct channel input via remote vs having to arrow down through the guide?

Question

 • DIRECTV STREAM Setup & Equipment

31

1

0

Accepted Solution

DirectTV Stream and TiVo Streak 4K

I just signed up for DirectTV Stream and I'm very disappointed that there is no app available for the TiVo Stream 4K. Was hoping to use it to watch TV. Please develop an app for the TiVo Stream 4K.

Question

 • DIRECTV STREAM Setup & Equipment

162

10

0

Accepted Solution

Customizing captioning

The captioning using our Firestick streaming device is obnoxious and cannot be customized.  Full customization is available while viewing on my laptop using the web site feed.  Why can't captions be customized using all devices?  Why can't the customized captions be saved and applied

Question

 • Watching DIRECTV STREAM

47

6

0

Accepted Solution

Close Captioning/Subtitles Stopped Working

I upgraded my equipment in November and received a HR54 with other devices. Since I have received the HR54, the Close Captions and DirecTV Subtitles gradually stop messaging after about a week, resetting the box (and the entire network of the house) is the only way to fix the CC/Subtitle issue, alt

Question

 • DIRECTV Equipment

156

14

0

Accepted Solution

Official Solution

Closed

Setting Default Channel on DirectTV App

When I open my App it’s always on CNN and half of the time I can’t get it to stop playing the voice and I’m hearing both CNN and the channel I’m watching. How can I get it to either start on another default channel and/or get it to not play anything until I select the channel I want to watch?

Question

 • Watching DIRECTV

3.6K

5

0

Accepted Solution

Stream DVR

When we select a recording, screen darkens like normal but my recording never comes up! Tried several recordings, 3 different TVs, power cycle, checked for updates. Still have problem. It worked this morning.  

Question

 • Watching DIRECTV STREAM

72

11

Accepted Solution

Official Solution

Closed

How do I file a fraud claim?

AFNI collection agency sent a letter and we determined my identity was stolen and a fraudulent account with Direct TV was set up. They said I needed to call 800 860 8542.  I do not trust any of this information and do not want to call an unknown # and give my social security #. I need to know

Question

 • DIRECTV Account

3.2K

12

0

Accepted Solution

Official Solution

Closed

How do i setup caller id so i see who's calling

How do I set up caller I'd do I see who,s calling on the tv screen  when the phone ring I have caller I'd on my phones and I have the directv receiver connected to the phone line

Question

 • DIRECTV Equipment

8.1K

5

0

Accepted Solution

Official Solution

Closed

How do I get a music channel on my phone

I put the android app on my phone, I can watch a movie but I would also like to get music channels. So far, I haven't been able to do it.

Question

 • Watching DIRECTV

674

4

0

Accepted Solution

Official Solution

When & If You Cancel Service

If you decide to cancel your DirecTV service don't do it in the middle of your "month". If you cancel anytime before the end of your service month they will not prorate your payment and give you a credit. If for instance your service month is 3/8/2020 to 4/8/2020, cancel your account on 4/8/2020. He

Question

 • DIRECTV Account

2.9K

23

0

Accepted Solution

control cost of allowed movie purchases

Is there a way to limit the dollar amount of movie purchases?

Question

 • Watching DIRECTV

26

3

0

Accepted Solution

Numerical Channel Listing

Is there a numerical channel guide available? Where? How to print it?

Question

 • Watching DIRECTV

28

1

0

Accepted Solution

Regional sports channels error code 0033

I have the Choice subscription and is unable to get my local sports channel MASN. MASN uses Direct Streaming as one of there providers and not able to log in. Getting a 0033 error code

Question

 • Watching DIRECTV STREAM

38

6

0

Accepted Solution

why dont I get all my TV channels on my IPad when I am trying to bike and watch a TV show.

why dont I get all my TV channels on my IPad when I am trying to bike and watch a TV show.

Question

 • DIRECTV Account

49

5

0

Accepted Solution

Online Chat

What's the point of having an online chat if the employees can't help? I spent almost an hour on the online chat to try and replace a replacement receiver I just received that doesn't work...only to have a supervisor, Samuel,  tell me to call and abruptly end my chat.  

Question

 • DIRECTV Equipment

271

45

0

Accepted Solution

CBS not broadcasting smoothly?

I tune in to CBS and since the pictures has been blotchy. I see blocks and pixels on Screens But and small on Tables and Phone app too... I restarted TV app and still like that for about a Hour now. Why? News Clips is all I get... Even the ads too like this.... At 9:13am EST it finally cleared u

Question

 • Watching DIRECTV STREAM

39

3

0

Accepted Solution

NFL app on Directv stream box

Ok a few days ago on the NFL app on my directv stream box when I clicked on the NFL Network option in the app it was working fine. I would pick Directv as a tv provider added my credentials and it worked. But now today when I add my directv credentials and try to watch NFL network this is what it t

Question

 • Watching DIRECTV STREAM

322

21

0

Accepted Solution

DirecTV Streaming remote

Recently we changed from U-verse to DirecTV Streaming. All has been going well until today when, for no reason, my remote will no longer control the volume on my TV.  I tried to rerun the on screen remote setup and, sure enough, it failed during the volume portion.  Is there a way to rese

Question

 • DIRECTV STREAM Setup & Equipment

82

3

0

Accepted Solution

DVR Sharing and Internet Connectivity

I have 2 DirecTV receivers. I had, and returned, a DirecTV Mini Client.  Unfortunately, when I returned the Mini Client, I though the DCAU1R0-01 was part of the Mini Client setup, so I unhooked it and returned it along with the Mini Client. When I lost internet connectivity to my receivers, I

Question

 • DIRECTV Equipment

46

1

0

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