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Online Chat

What's the point of having an online chat if the employees can't help? I spent almost an hour on the online chat to try and replace a replacement receiver I just received that doesn't work...only to have a supervisor, Samuel,  tell me to call and abruptly end my chat.  

Question

 • DIRECTV Equipment

134

31

0

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Cannot Download DVR recordings

the old DTV app, IIRC allowed me to download and view recordings in my IOS device, a new device I downloaded the DTV app but it appears to be different and I do not see a download option any longer, am I missing anything?

Question

 • Watching DIRECTV

14

3

0

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VQ4100 / HR54

Is my VQ 4100 compatible with the HR54 Receiver

Question

 • DIRECTV Equipment

45

4

0

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can i password my library on cloud dvr?

can i password my library on cloud dvr? I am setting up my account in another house and do not want someone messing with my recording's is there a way to password my library recordings?

Question

 • DIRECTV STREAM Setup & Equipment

20

2

0

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Closed

Sharp Aquos TV and Direct TV, Cannot access Netflix or any other Apps

When I hit "Apps" on my Aquos remote, I get the list of apps at the bottom of my screen, but when I choose Netflix I get "We're unable to connect you to Netflix. Please try again or visit www.netflix.com/tvhelp". I'm wondering if this in an issue with Direct TV blocking my smart tv's ability to log

Question

 • Watching DIRECTV

62.1K

13

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Soundbars

I’m trying to program my direct remote to my soundbar but the brand does not come up. It’s a Bowfell by Majority.

Question

 • DIRECTV Equipment

14

1

0

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Can I watch my directv business account at home?

Hi I pay a ton for business but don’t have an account at home can I watch from home tv?

Question

 • DIRECTV Account

22

2

0

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Official Solution

Closed

sunday ticket schedule 2021

The schedule available at this link - https://www.directv.com/sports/nfl_schedules - is missing a lot of games. Is it safe to assume this schedule is incomplete?  I'd like to know before the cancellation date passes.  Thanks.

Question

 • Watching DIRECTV STREAM

149

6

0

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Guide time is incorrect

The guide time on my bedroom TV is completely incorrect. The TV in the living room is right on. How do I correct the bedroom tv?

Question

 • DIRECTV STREAM Setup & Equipment

36

5

0

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Every time we turn on a TV in the house, it takes us to the channel that the kids may be watching or watched last on their other TVs

Every time we turn on a TV in the house, it takes us to the channel that the kids may be watching or watched last on their other TVs. Set up Daughter's TV and we watch Nick Jr. Then Set up TV in guest room and automatically turn on Nick Jr. Then we switched to Food Network. Then set up Son's TV and

Question

 • Watching DIRECTV STREAM

71

4

0

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Returning equipment

I AM DONE!!!!!   PLEASE SEND BOXES WITH SHIPPING LABELS TO RETURN YOUR EQUIPMENT. YOUR SERVICE IS TO EXSPENSIVE. SHOULD BE NO OTHER CHARGES I CANCELED LAST MONTH. WAS TOLD THAT I COULDN'T CANCEAL IN THE MIDDLE OF A BILLING PERIOD.

Question

 • DIRECTV Equipment

61

3

0

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Official Solution

How do I file a fraud claim?

AFNI collection agency sent a letter and we determined my identity was stolen and a fraudulent account with Direct TV was set up. They said I needed to call 800 860 8542.  I do not trust any of this information and do not want to call an unknown # and give my social security #. I need to know

Question

 • DIRECTV Account

2.9K

10

0

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Channels availability

When will Wpix channel 11 (WB) in the NY market be available Or where I can try to find this answer 

Question

 • Watching DIRECTV STREAM

50

1

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Unable to sign in to Directv stream / never ending loop.

Im completely lost. I work in IT and have never been this stumped. I have ATT Fiber and just switched from DirecTV to DirecTV Stream. I am unable to access DirecTV Stream because it will constantly try to either 1) Take me to my DirecTV standard account or 2) If I do try to log into DirecTV Stream s

Question

 • DIRECTV STREAM Account

3.4K

35

0

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Upgrade to same model receiver?

I received an email with details about a "self installation" to replace my existing receiver. A few days later the new box arrived and I installed it.  What struck me as odd is it was the same model as the replacement and 5 years old.  What's that all about? The annoying activation pro

Question

 • DIRECTV Equipment

111

19

0

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Official Solution

MeTV

I live in the Dallas/Ft Worth area. Until today, I was able to enjoy MeTV using channel 55 with my DirecTV service. I had seen the notation on screen that it was about to move, but did not make note of the new channel number. Where do I tune in for MeTV now?

Question

 • Watching DIRECTV

1.7K

52

Accepted Solution

How do I get a receiver replacement

My receiver is having problems and I need a replacement shipped to me.

Question

 • DIRECTV Equipment

43

1

0

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Roku Ultra 4802R

The Direct TV Stream app does not appear to work with the Roku Ultra 4802R. Any suggestions?

Question

 • Watching DIRECTV STREAM

50

9

0

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Official Solution

Unreliable Wi-Fi Connectivity - Constant Program Interruptions

How do I cure the constant program interruptions on my Wi-Fi connected TVs? Having to regularly press the restart button to get the signal back is irritating.

Question

 • Watching DIRECTV STREAM

1.2K

10

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Cast issues from Directv app to Hisense tv

Hi, I cannot seem to cast from my Directv app to my Hisense android tv which has chromecast built in. I get an error message that says: "There's an issue. If this message display again, please relaunch your app or restart your Chromecast" I have reset and restarted the tv, my iphone, and m

Question

 • Watching DIRECTV

35

2

0

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