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Cannot delete programs from my Directv App playlist

I cannot delete programs from my directv app playlist. When I press delete, it says program cannot be deleted. When I go my DVR list on TV, the program is not on the playlist but still appears on app playlist and cannot be deleted. My playlist does not refresh on the app now either.I also no longer

Question

 • Watching DIRECTV

19

1

0

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How can I get a return label?

How can I get a return label for a receiver to send back?

Question

 • DIRECTV Equipment

95

9

0

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Issues using Roku with my Directv login

I have Total Choice package (an old one) and an SD receiver. Yes, I'm getting the HD equipment put in next week, but I was using my Roku to watch many of my channels in HD through their respective apps.  I used the CBS app to watch my local station, that is up until a few weeks ago.  All

Question

 • Watching DIRECTV

164

3

0

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IP Address Change

Yesterday. I had wondered why my IP-based Remotes weren’t working. After going into the System Info screen and scrolling to IP Address, I noticed that it changed from ending in 79 to ending in 81 for some reason. I haven’t found any other info on other forums that describes why this sudden change wo

Question

 • DIRECTV Equipment

104

3

0

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Phone connections still required?

I am moving and having DIRECTV install at new home. My question is do you still need phone lines for the receiver in the genies? Or are they not required anymore and just having high-speed Wi-Fi will suffice? I do not have phone lines near where I plan to install the TVs. 

Question

 • DIRECTV Equipment

84

14

0

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Using Genie DVR and minis in retirement home

We are moving to a retirement home that provides DirecTv to all residents. Can I use my genie DVR and Genie minis in my retirement home apartment that has directv service.

Question

 • DIRECTV Equipment

69

1

0

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NFL Sunday Ticket Purchase ONLY

Is it possible to buy Directv service, simply to purchase the NFL Sunday Ticket and watch it on my mobile device? I have an alternate TV provider, so I wouldnt want any in house set-up or tv boxes. Just the ability to sign in mobile and watch NFL games.

Question

 • Watching DIRECTV

186

1

0

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Phone calls

I've been getting calls from 833-574-4125 stating that AT&T Directv can give me 50% off on my bill.

Question

 • DIRECTV Account

349

1

0

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Closed

CHANNEL PACKAGES

YOU HAVE EVERY CHANNEL PACKAGE BUT THE BASIC AND THE FAMILY WHY IS THAT????   I WANT TO PRINT OUT THE BASIC PACKAGE AND THE FAMILY PACKAGE CHANNELS...

Question

 • DIRECTV Account

4.3K

2

0

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Use your tablet or mobile device as a DIRECTV remote control

  Having trouble finding your remote again?  Use your tablet or mobile device to get access to most of the button commands found on your regular DIRECTV remote.       Check below for the easy step by step instructions for turning your device into a remote control. &n

Question

 • Watching DIRECTV

23.8K

1

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No NBC

I was watching NBC last night & just went to black. This morning it was still not showing. I tried resetting it and still nothing. What should I do?

Question

 • Watching DIRECTV

901

11

0

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Closed

i do not want paperless billing

how can i opt out of att sending me these paperless billing emails?

Question

 • DIRECTV Account

378

8

0

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Need help Local Channel Connector!

Lost abc, nbc, cbs last year and can’t get local channels. Trying to find out how to get them before Olympics. Directv with HR54 receiver. 

Question

 • Watching DIRECTV

32

5

0

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Equipment Return Address

I have tried to cancel my DirectTV and AT&T accounts over and over and over again. I sent my internet device somewhere with no response back and I've had my useless DirectTV equipment sitting by my door to return for weeks and weeks. Does anyone know the correct address to send my equipment to?Does

Question

 • DIRECTV Equipment

31.4K

32

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On demand does not work!!!!

I’ve spoke with tech support a few times. They are supposedly getting this issue pushed through to the engineers or whatever but I’m seriously regretting switching from Hulu and Netflix to this service and I just started my 2-year agreement. The on demand service does not work. They’ve troubleshoote

Question

 • Watching DIRECTV

199

7

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Loss of WAN connection with Genies

I have an HR 44 receiver with several Genie G41-500s throughout the house. Each of the sets using a genie is also connected into the wall through coax. I also have Verizon FIos for intenet. Currently, at my Verizon router, there is a coax cable coming out of the wall that goes into a DirecTV Conne

Question

 • DIRECTV Equipment

29

5

0

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Problems recording and viewing

If trying to record one channel, the other channels go black. Anyone else have this problem? Also, I use to be able to record 5 shows at once, now I can only record 2. What’s happening? Thanks for any assistance. 

Question

 • Watching DIRECTV

25

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How To Delete Shows From Your Device - Mobile DVR

With Mobile DVR, you are able to take recordings with you while on the go! If you need to make space on your device and need to delete recordings, you must update some settings on your receiver first. Check out the information below to learn how!     On Your Receiver Press MENU on your DIRECTV remot

Question

 • Watching DIRECTV

32.3K

12

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Free Upgrade on Direct TV equipment but not actually free

So my family and I first got DirecTV back in 2006 since they were offering a package for Vietnamese Channels, and have been using the old dinosaur receiver up until now. I got a notice from DirecTV saying that I needed my cable equipment to be upgraded or else I would lose my channels including the

Question

 • DIRECTV Equipment

565

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0

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ISO DIRECTV customer service email address

Is there a way to contact DIRECTV customer service via email?

Question

 • DIRECTV Account

66

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New to the Community? Visit the Community How-To and Guidelines to get started.