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Instrructions for Sending Back My DIRECTV Receivers & Remotes

Hi, I just cancelled my DIRECTV and need to send back the receivers & remotes. I was told to just bring them to UPS and to tell the UPS people to send them to the DIRECTV Recycling Center. Also, to get a tracking number and get and keep my receipt. Is that all their is to this or do I need to

Question

 • DIRECTV Equipment

26

5

0

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Why is there not any prorated cancellation?

I have been a loyal Directv customer for over 20 years. I called in to cancel my service & am being told they do not do prorated billing. I am 8 days into my billing cycle & I am being told I must still pay for the unused days (22 days). This is crap. Any other utility or home service will o

Question

 • DIRECTV Account

72

6

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Old bill on credit report

Almost 2 years ago I had to cancel my service because a tree fell on the house we were renting and had to move. We moved in with family and they had TV service. I called and talked to customer service and they said send the equipment back and directv would write it off because of what happened. I se

Question

 • DIRECTV Account

136

3

0

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I have network-fox, but iy is bloched by771

My account umber is (Edited per community guidelines) I have called the 800 number, but no help.

Question

 • Watching DIRECTV

193

3

0

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Phone call

Phone call recording claims its AT&T it told me Satellites have changes and I need to change the location of the dish however I do not use Direct TV my relatives do and its doing great. If the Phone number is real I have it if you need it.

Question

 • Watching DIRECTV

19

5

0

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HD reception

I have a winegard carryout G2 dish with a H-25 receiver & SWM D30 adapter kit but cannot get HD reception. How can I get HD reception & also get rid of SWM adapter kit?

Question

 • Watching DIRECTV

25

2

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Offer of 1/2 off DirecTV monthly bill for 2 years?

Received a call offering me 2 years of 1/2 off my DirecTV bill. When I indicated I was interested, I was switched through various operators each telling how much my patience was appreciated. Finally reach a fellow with a very, very thick Indian accent who presented the following offer: Get 1/2 of

Question

 • DIRECTV Account

4.9K

10

0

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Direct tv account holder has died I have been paying the bill. I want to cancel now.

I was living with and caring for my elderly mother. She past away about a year ago and I have been paying her Direct TV and Internet bill with her login credentials and my debit card. Now I want to cancel at least the Direct TV as I rarely use the service. Will this be a problem and what is the easi

Question

 • DIRECTV Account

1.7K

10

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I was offered the nfl package for free

I was offered the nfl package for free. What do you think forum

Question

 • Watching DIRECTV

523

9

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Is there a way to determine what model type satellite dish was installed without physically climbing on the roof?

Is there a way to determine what model type satellite dish was installed without physically climbing on the roof? Is there a menu based command that can be performed to see what type of dish I have installed? Thanks.

Question

 • DIRECTV Equipment

38

6

0

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DIRECTV STREAM remote control volume doesn’t work properly

I can decrease the volume with my DIRECTV Stream remote control but not Increase it. (I have a samsung tv.) Is there any way for me to reprogram/fix this on my own or do I need to get a replacement controller? Thanks 

Question

 • Watching DIRECTV STREAM

9.9K

26

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Email or contact information for DirecTV CEO or someone in the leadership team

I need an email address or phone number for someone in the DirecTV Leadership team the President or one of the CEOs

Question

 • DIRECTV Account

209

24

0

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Netflix and YouTube

Can't connect to Netflix or YouTube on my Samsung smart TV. I have DirecTv and can see the Netflix icon when I start (ON) the TV but don't see these apps after the icons go away. How do I find the Netflix and YouTube apps after the tv is on so I can signon and access these apps?

Question

 • Watching DIRECTV

177

3

0

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Why can't I get an RMA mailing label?

My older DirecTV receiver needed replacement two weeks ago. I requested a replacement and received one 12 days ago. At the time I explained to the ATT rep that we have no UPS Store or FedEx nearby, and I would need an RMA mailing label instead. The rep said the label would be in the box. IT WAS NOT.

Question

 • DIRECTV Account

36

7

0

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Hulu programs has no sound with streaming device

I just got this stupid device about a week ago. I thought it was going to be an easy switch to only have one device for streaming.  However after setting up and trying to use the Hulu app there is no sound on a show you try to stream.   There is sound right at the beginning for the 1

Question

 • Watching DIRECTV STREAM

9.6K

23

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I cannot watch DirecTV on my Mac computer - See my screenrecording

Trying to watch NFL this morning on my Mac running Mojave was a total fail.  There has to be a better way to do this.  Since the AT&T/Directv site merge a bad situation has gotten worse!  I've enabled Adobe Flash Player in Preferences->Websites->Plug-ins.  I've installed the wacky Cisco Directv Play

Question

 • Watching DIRECTV

24.1K

12

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Moving Dish from the roof

I had my dish installed 3 months ago.  I asked the installer to please put my direct tv dish had been, he did not.  Instead he put it on the roof and now every time  and it rains a lot , I do not have tv.  How much if anything will it cost me to have my dish moved to where I wanted it in the first p

Question

 • DIRECTV Equipment

1.1K

5

0

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hbo max how to get it

Cannot find the app

Question

 • Watching DIRECTV

14

1

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Why is my bill $60.00 more this month

Last month my bill was $60.00 less than this month I do not understand why. I also no longer need the additional receiver in my bedroom.  I just need the main receiver.  

Question

 • DIRECTV Account

2.8K

7

0

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HBO Max App

Is it possible to load the HBO Max App onto my DIRECTV receiver? I would like to stream through my receiver to my TV.

Question

 • Watching DIRECTV

27

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New to the Community? Visit the Community How-To and Guidelines to get started.