Announcements
Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.6K)

Activity

Accepted Solution

Official Solution

Ad plays when recording paused

We pay a LOT of money for our dtv/att service to be shown ads every time we pause a recording??? There has to be a way to turn this off. I won’t continue to pay for a service that turns my tv into a billboard every time I stop watching for a second. This is the kind of crap I knew would happen when

Question

 • DIRECTV Equipment

1.7K

15

Accepted Solution

Official Solution

Closed

How can I contact to discuss AT&T's poor workmanship?

I recently had a Direct TV installation at and on my home. The result of the install thus far has been good.  We are pleased with Direct TV.  However, I have one issue with damage to my home from the installation.  I want to contact someone who can address poor workmanship during the

Question

 • DIRECTV Equipment

1.1K

9

0

Accepted Solution

Official Solution

Closed caption not working

Have Lg smart tv and direct tv closed captioning is not working.  How do I troubleshoot this problem?

Question

 • Watching DIRECTV

8.5K

9

0

Accepted Solution

Official Solution

E-Mail Address for DirecTV/AT&T

I am an extremely disgruntled customer.   I have spoken to several customer service representatives who are "very sorry" for my situation but who have not been able to resolve my issue.    Does anyone know of an e-mail address for this company?

Question

 • DIRECTV Account

707

4

0

Accepted Solution

Official Solution

Closed Captioning Stopped Working

Is there a reason that the Closed Captioning would stop working. We use this all of the time and it stopped working. I have disconnected power and refreshed. The CC works with my Fire Stick. Directv Box connected with HDMI cable. Does that matter?

Question

 • Watching DIRECTV

18

2

0

Accepted Solution

Official Solution

HR24 b Band converter

Do I need B band converters to use my HR 24 receiver with an 18" oval dish for SD programming? I'm taking my receiver from the house where it is connected to a Slimline 3 dish and using it with an 18" dish for my motor home. SD only is not a problem. Thanks for the advice. Ron

Question

 • DIRECTV Equipment

37

6

0

Accepted Solution

Official Solution

771 on a legacy system in Phoenix

Its a house well-mounted SL3 dish which has worked perfectly for over 25 years. a multiswitch drives three different HR24 receivers. The dish is aligned nearly perfect with very high signal strength across the board. The 771 is being triggered apparently by the 103 ca and cb signal being intermitt

Question

 • DIRECTV Equipment

34

3

0

Accepted Solution

Official Solution

Do you service Lee’s Summit, Mo

Do you service Lee's Summit MO? [EDITED per Community Guidelines]

Question

 • Watching DIRECTV

33

7

0

Accepted Solution

Official Solution

DIRECTV retention promotions

my ultimate package in direct tv has resumed to normal price of $149/month after paying $40/month x2 yrs.. I spent 2 hrs w/ loyalty program 8/22 for a promotion to maintain my package and was told by 3 different depts there were no promotions available  I calle d8/23 to cancel service and all of a s

Question

 • DIRECTV Account

58.3K

30

0

Accepted Solution

Official Solution

Closed

talk to someone online

I wanna talk to someone about getting direct tv n internet online

Question

 • DIRECTV Equipment

2K

17

0

Accepted Solution

Official Solution

DirecTV Equipment Return Scam

I reduced service on 1 Genie Mini in Sep. 2017.  After multiple calls, emails and chat bots requesting a return kit, one never came.  I tried returning to an ATT store (an actual store, not an authorized retailed), but was told they don't accept equipment. Finally, a customer service rep provided me

Question

 • DIRECTV Equipment

10.6K

21

0

Accepted Solution

Official Solution

Do I need wifi/internet to use DIRECTV STREAM?

Do I need wifi/internet to use DIRECTV STREAM?

Question

 • DIRECTV STREAM Setup & Equipment

1.6K

13

0

Accepted Solution

Official Solution

New Roof

I am getting a new roof. Contractor says he will re-install satellite dish but will it need to be realligned?

Question

 • DIRECTV Equipment

1.3K

4

0

Accepted Solution

Official Solution

Rewind and Fast Forward not working - freeze screen or jumps to beginning or end of recording

This is happening on both live TV (rewind) and recorded programs on both of our receivers.

Question

 • DIRECTV Equipment

1.2K

22

Accepted Solution

Official Solution

What is new DTV hardware?

We are under AT&T's Hardware Protection Plan and received a notice a while back that we were eligible for new hardware. However, a call to AT&T did not give us useful information. I don't think we need new hardware (experiencing no problems at all) but, if the replacements are a step up in c

Question

 • DIRECTV Equipment

571

8

0

Accepted Solution

Official Solution

whole home networking works inconsistently with multiple receivers

First off I would like to avoid rebooting the receivers as I record a lot of different programs daily and it is a rare moment that I would like to interrupt anything overall. I have 3 HR24s, and a Genie G3. Occasionally one unit will become orphaned from the others but oddly enough the orphaned DVR

Question

 • DIRECTV Equipment

50

18

0

Accepted Solution

Official Solution

Returned Equipment

I hadn’t turned in my equipment after cancelling my account. I was billed for them. I returned them today. I want to know how long does it take for the charge to be cleared from the account??????

Question

 • DIRECTV Account

574

2

0

Accepted Solution

Official Solution

NFL Sunday Ticket

So, I hear that current, loyal customers of Direct TV will be getting their subscription renewed at zero cost for the 2021 football season starting Sept. 9th (I think thats the date).  I'm wondering if that's really true. The legalese document says it won't automatically renew, so that means if you

Question

 • DIRECTV Account

58

3

0

Accepted Solution

Official Solution

Are their packages that don't include Fox News?

I do not want to supplement Fox News by having it included in my package. I know that HULU and other streaming services have packages that do not include Fox News. What are the Direct TV options for keeping my package without having Fox News?

Question

 • Watching DIRECTV

42

5

0

Accepted Solution

Official Solution

telemarketers

I receive 2 - 3 unwanted phone calls a week from Direct TV offering discounted services. I have answered their calls asking to be taken off their lists. They hang up. I have contacted Direct TV and a DO NOT CALL was put in my file. I still receive these calls. How can they be stopped?

Question

 • DIRECTV Account

32

4

0


New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.