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Customer Feedback Not Wanted

In the last two weeks, I have had several interactions with DirecTV / AT&T's customer service and loyalty department. These interactions, while perfectly professional left me extremely frustrated to the point where as a 18+ year customer of DirecTV and consumer of the NFL Ticket, I decided to discon

Question

 • DIRECTV Account

139

3

0

recorded TV shows not showing on recorded shows

After I record some tv shows, they do not show up on the RECORDED section under the MENU. I have done a restart with no change.

Question

 • Watching DIRECTV

25

2

0

Firestick app links thru Directv stream give activation code has expired error

Doesn’t matter what app I try to link thru Directv, I get the error message, even if I enter it within 5 seconds.  I only get the error message when trying to link apps thru Directv.  Please help 

Question

 • Watching DIRECTV STREAM

43

3

0

Closed

Where Can I Send Compliments and Suggestions

I have several compliments and suggestions for Directv.  I do not want to use the "feedback" site as it limits me to 1000 characters.  I can send an email which I think will be easier for the company to manage or I can send through US Mail.  Please let me know how best to send feedback.  This is con

Question

 • Watching DIRECTV

250

4

0

Can overheating streaming box permanently ruin modem

As I have posted before,, I am on my third box that can't connect to the internet after a few days, and has the red light flashing, Someone mentioned over heating.  I have a Samsung, where everything plugs into a box and the DTV box is sitting next to it.  If it were overheating, though,

Question

 • DIRECTV STREAM Setup & Equipment

30

1

0

Each time I log in, it requires me to create a new password

In the past 2 months, I have logged in three times. Each time I enter my password, the next screen says it appears I used a temporary password and requires me to enter a new one.  Today, I tried 4 different new passwords, none of which it would accept.  I was finally successful, but hones

Question

 • DIRECTV Account

38

1

0

Closed

Why have Directv/ At&t not offered any assistance during Covid 19?

Why have Directv/ At&t not offered any assistance during this pandemic, yet they raised their prices during this unfortunate time?

Question

 • DIRECTV Account

68

8

0

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Official Solution

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How to update an email address on account?

My email account on file with directv is no longer active. How do I register my new account?

Question

 • DIRECTV Account

465

2

Remote

My sister pays for account at my house, so I have no information but address. I need to order 2 remotes. Also,  want to set up my android phone as a remote.

Question

 • DIRECTV Equipment

39

3

0

Accepted Solution

Official Solution

Can't keep my DirecTV to hold the wifi connection

My WIFI disconnects in just minutes after I have successfully set up the WIFI on my TV.

Question

 • Community lounge

26

4

0

Can't pay Directv bill

I cancelled my Directv service in August. I owe 14.98 but cannot log in to pay. My account number, user ID, and password are not recognized. I cannot use the online pay system because they do not recognize my account number or my email address even though they sent me an email asking for the money.

Question

 • DIRECTV Account

42

3

0

Sony Remote Control will not turn off DTV receiver.

I have a new Sony TV that uses the Sony RMF-TX520E remote control. All functions work well controlling the DTV functions except for one. When I turn off the TV the DTV receiver will not turn off. It will however power up/on both the TV and DTV receiver. If it matters the TV is the XR77A80CJ. 

Question

 • DIRECTV Equipment

28

3

0

Closed

Sony Remote Control

Cannot power off my DTV receiver (H25/500) with my TVs remote (TV Sony XR77A80J).

Question

 • DIRECTV Equipment

14

0

0

Fire stick streaming issue

Anyone have any issues with fire stick streaming? I have direct tv stream on two tvs in my house and have the same issue on both. Whenever I turn on my tv to watch and start up direct tv stream, every time I receive an error "looks like we ran into some trouble loading this content. please try again

Question

 • DIRECTV STREAM Account

510

11

0

ATT/DIRECT TV

WHY, when I put in my AT&T login and password does it re route me to Direct TV???!

Question

 • DIRECTV Account

38

2

0

R22s, Swap vs. Upgrade, Old TV

Hi, I am posting here before reaching out to DirecTV itself about the required switch to other hardware to continue to see channels. We have two R22 units and we want to "SWAP" these (one of these I think is at least required to be swapped) with an appropriate type unit with DVR capability, not wan

Question

 • DIRECTV Equipment

71

10

0

i am being charged for 3 devices which i am not using. can i have the charges taken off each mont since i am not using them

how do i find out what the charge is if i disconnect receivers which i do not have to send back

Question

 • DIRECTV Equipment

40

4

0

Direct Stream TV

Can I stream at both my home in Nebraska and condo in Arizona? I have two different wifi providers

Question

 • DIRECTV STREAM Account

42

3

0

CODE: 0018 - Apple TV, CANNOT GAIN ACCESS TO DIRECTV STREAM APP

I’ve gained access on my iphone and ipad but not Apple TV 4K. I’ve attempted deleting the app from Apple TV and rebooting, nothing works to gain access, I only receive the message “ This app is designed for the DIRECTV stream service. Your DIRECTV service includes the best of live and on-demand avai

Question

 • DIRECTV STREAM Account

55

2

0

Dtvmovies will not accept password

Correct password not accepted

Question

 • Watching DIRECTV

17

1

0

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