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complaint

I was told by the Loyalty Department 3months ago and yesterday, my 12 month $35 credit would continue for another 12 months with no interruptions however the credit is not on my bill this month. Danetria in the Loyalty Department told me there was nothing she could do for me.  Louria added a p

Question

 • DIRECTV STREAM Account

35

2

0

Download tv shows on my dvr to iPad to watch offline

I am going out of town and will have no internet and tv available and want to continue binge watching my dvr recordings of NCIS am I able to somehow add some to my iPad?

Question

 • DIRECTV Account

15

1

0

Accepted Solution

Remote control and mini genie

I bought a C61-500 from a third party. Called Directv and had it added to my account. It didn't come with a remote control and none of my existing remotes will work with it. How do I input the 4 digit code to get it active?

Question

 • DIRECTV Equipment

36

3

0

no sound

After all the problems I've had with the streaming device, I finally got one that works perfectly and has done so for weeks, so I want to avoid sending it in. Here is my problem.  Amazon Prime and Showtime keep losing sound.  Not on everything, but it usually means I have to use the reset

Question

 • Watching DIRECTV STREAM

32

2

0

Accepted Solution

Official Solution

not my account form

where can I find the not my account form to fill out

Question

 • DIRECTV Account

388

7

0

4k

I get the message no signal, check input since 4k upgrade. A tech Today changed out the cable  Everything was great for 3 hours, I paused the tv,  then shortly I got the message. It happens randomly,  for a few seconds and if I change channels. The tech said if it happens again it c

Question

 • Watching DIRECTV

33

2

0

Accepted Solution

Getting a SmartTV - can I stop using my DirectTV Stream Device?

We currently have a DirectTV Stream Device. However, our TV is a SmartTV (Amazon FireTV) and the DirectTV app is already installed on it. What do I need to do to start using the app instead of the device?

Question

 • DIRECTV STREAM Setup & Equipment

38

1

0

Add 2nd wvb to hs17-500

Hi. I just had a hs17-500 with 6 wireless minis installed. 2 have a weak signal and one won’t connect. Can I install an older wvb from Amazon DIRECTV Wireless Video Bridge for C41W C61W Genie Mini Recievers (Require HR34, HR44 or HR54) to extend the signal?  If yes, I just split the inco

Question

 • DIRECTV Equipment

33

5

0

programming remote control for Bose Sound bar

I have read the "article" on the website and gone through the set up feature on my directv. this did not work. the walk through on my Genie doesn't work, I've tried all the codes

Question

 • DIRECTV Equipment

4.1K

2

0

Chinese Channel add-on to DIRECTV STREAM service

Hi, I couldn't find Chinese channel line-up as add-on to Directv stream package (CHOICE). I saw Korean, Spanish, Vietnamese, etc.. but Chinese. Can you tell me how? I'm ready to switch from Dish anytime now. Thanks, Steve

Question

 • Watching DIRECTV STREAM

30

3

0

Thanksgiving 2022 Freeview

11/23/22 Wed 1:am cst houston tx Thanksgiving Freeview is not working Not available in the guide on demand states subscribe for hbo cinemax epix showtime why????? 

Question

 • Watching DIRECTV STREAM

70

6

0

Accepted Solution

two hr-44 receivers in one location

Is it possible to have two hr-44 receivers activated in one location and account

Question

 • DIRECTV Equipment

29

2

0

No Directv sound on Sunbrite TV, sound OK streaming apps

We inherited a Sunbrite TV with our house, connected to AT&T fiber now but was originally on Directv satellite. We can't get Directv sound at all on this TV,  but when streaming Apple TV on the same system, the sound is fine. Neither the local media installers nor the DirecTV tech can fix

Question

 • Watching DIRECTV STREAM

27

4

0

HR44/500 w/3 C41W-500's and glitching issue

We've had this setup since 2014. The HR44 is having issues with glitching, studdering and such when watching anything recorded, even if VOD.  It also does it if we've paused or rewind Live TV.  The HD is about 80% full of Hallmark movies that we watch all the time if nothing on TV. 

Question

 • DIRECTV Equipment

47

4

0

Accepted Solution

Removing DirecTV satellite dish

I need to have a DirecTV satellite dish removed. I do not have a DirecTV account as I am not a subscriber. The dish was left at my house by a previous owner.  What phone number should I use to schedule the removal?

Question

 • DIRECTV Equipment

28

2

0

HD Channels

Which satellite (99-101-103) transmit HD channels. Is there a source that identifies which satellites beam which channels?  

Question

 • DIRECTV Equipment

59

10

0

Free Preview of HBO/Cinemax starting 11/22

https://www.freepreview.tv/hbo-and-cinemax-free-preview-7-3955

Question

 • Watching DIRECTV

1.1K

4

0

Home location limit reached - now what?

I’ve hit my Home location change limit of 4 for the year. I don’t know why I ever needed to change the home network since I haven’t moved during the year. Is it possible my Verizon LTE network device updates its IP address periodically? I don’t know. In any event, I’m now limited in streams within

Question

 • DIRECTV STREAM Account

34

1

0

Why are channels I DON'T get still highlighted?

I have reset my receiver on line and by unplugging it. But My guide, says that I get some channels, They are Highlighted, but I don't with my Select package?

Question

 • Watching DIRECTV

39

3

0

Free Equipment Upgrade

I was scheduled today for the free equipment upgrade (HD) and they never showed. I called and was told I would receive a phone call from the installer w|i 30 minutes. Never got the call. Called again and was told he would be here, just running behind. Nothing. I have been a customer for over 10 year

Question

 • DIRECTV Equipment

52

2

0

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