Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Horrible customer service

To Whom it May Concern:I am very upset with the service offered by AT&T and Direct TV.I have contacted AT&T on the phone and through Chat 7 times since May 13 regarding the same issue. We moved and had to cancel Direct TV due to not being able to have service at our new address. Since we signed up f

Question

 • DIRECTV Account

252

2

0

ON DEMAND programming not working

PROBLEM: Cannot access ON DEMAND programming or rewind to the beginning of programming that is accessed after the program has started. DISCUSSSION: ON DEMAND and rewind worked correctly until January 10, 2019 when updated software 0X114B was pushed to the receiver. When a program is selected from ON

Question

 • DIRECTV Equipment

3.8K

8

0

Please help us get a technician to show up

Timeline of Issues with DirecTV Wednesday 8/19/20 approx 2pm - 1st time error code 775.  Reset main box, unplugged box ect. Called customer service. Set appointment for Thursday 8/20/20.   Thursday 8/20/20 -  rescheduled appointment to Saturday due to last minute conflict. &nbs

Question

 • Watching DIRECTV

21

1

0

Awesome.  Thanks for the update.  Enjoy! P.S.  Tell the carpenters that if they break your TV again, you won't be buying lunch...

 commented 

11 years ago

 to the conversation: 

0

0

"Cannot communicate with dish" after carpenters used power tools nearby

Today, some carpenters were using power tools to do some remodeling work around where I have my dish mounted. As they were doing the work, my setup started behaving strangely. A few times the receiver said "771 Searching for satellite" but it found it soon. Then it suddenly died completely, with the

Question

Problem solved! The DIRECTV technician checked the cables, and found that a couple of them had been loosened slightly, probably from the buzzing and vibration from all the power tools.  (The carpenters had replaced the planks in my deck/patio, using

 commented 

11 years ago

 to the conversation: 

0

0

"Cannot communicate with dish" after carpenters used power tools nearby

Today, some carpenters were using power tools to do some remodeling work around where I have my dish mounted. As they were doing the work, my setup started behaving strangely. A few times the receiver said "771 Searching for satellite" but it found it soon. Then it suddenly died completely, with the

Question

Where's My Tech - DIRECTV appointment

So my awful Journey started two weeks ago with you. I had appointment for you to install on Thursday morning. I had a missed call(even though I requested many times for a text as contact) when I was away from phone for few minutes. I called number back and got a voice mail saying it was John from AT

Question

 • DIRECTV Equipment

1.7K

5

0

0

I've found that the level that comes with that kit is unreliable. Use a carpenters level. If it is not true 90 degree vertical, it throws off elevation. The compass is a better than the level, but I bought a better compass too.

 to the conversation: 

0

0

dish pointing

when I go camping I got the disaster package to set up my Directtv it is real hard to find a signal. I follow the set up on the digital box. Anyone know any tricks?

Question

Like others here, problems getting DirecTV installed. Had DirecTV & after contract expired switched to another provider w/better deal. At&T contacted me to switch back w/incentives and I accepted offer. Have spent more than 8 hours total time on phon

 to the conversation: 

0

0

How do I file a complaint against at&t and Directv services? I think they are scamming customers

I decided to choose Directv and at&t services for cable, Internet and phone. March 4th is when they came to install satellite services.March 7th is when I paid a $100 for them to give me an installation date for Internet and phone services. They gave me March 27,2018 as installation date.  (During t

Question

Rep Eshoo/McNerney Letter to AT&T/DirecTV February 22, 2021Mr. John T. Stankey, CEOAT&T, Inc.208 South Akard StreetDallas, Texas 75202Dear Mr. Stankey,Our country’s public discourse is plagued by misinformation, disinformation, conspirac

 to the conversation: 

0

DIRECTV dropping OANN?

How could you bow down to the WOK cancel culture demands to dropping OANN? They do not lie!  The "big lie of the 2020 election" is absolutely true. There is mountains of evidence of the election steal. All the misinformation comes from liberals not conservatives!  My husband and I will be

Question

To All. This is the actual letter to Mr. Stankey of AT&T from Representatives Eshoo and McNerney. February 22, 2021Mr. John T. Stankey, CEOAT&T, Inc.208 South Akard StreetDallas, Texas 75202Dear Mr. Stankey,Our country’s public discourse i

 to the conversation: 

0

DIRECTV dropping OANN?

How could you bow down to the WOK cancel culture demands to dropping OANN? They do not lie!  The "big lie of the 2020 election" is absolutely true. There is mountains of evidence of the election steal. All the misinformation comes from liberals not conservatives!  My husband and I will be

Question

Accepted Solution

Official Solution

Connecting DVR to Internet through A/V Receiver

I'm trying to connect my DVR to the Internet. It is plugged into my Pioneer VSX-830 AV receiver which has built-in WiFi connecting to my AT&T U-Verse router which is also setup for Wifi. I have gone through the settings on the DVR to connect, but cannot find the AT&T router. Any help would be apprec

Question

 • DIRECTV Equipment

759

11

0

0

Accepted Solution

Official Solution

Genie 2 MoCA

I am considering upgrading to a Genie2 to get 4k (I know content is currently limited).  However the technical rep said all client are wireless connections only.   I am not a big fan of wireless, I currently have one wireless mini and response time when changing channels is very slo

Question

 • DIRECTV Equipment

261

6

0

Accepted Solution

Official Solution

DirecTV for Xbox one

I would really love to be able to download an app on Xbox One to watch DirecTV. Can you explain why you can't or won't and if you have any plans to do so? It's kind of crazy to only be able to watch it on a small phone, tablet or laptop unless you have a smart TV. An Xbox One app would be pretty eas

Question

 • Watching DIRECTV

32.5K

56

0

0

RV/MOTORHOME -- "CAN'T FIND SIGNAL"

I live in the greater Los Angeles area. My DirectTV works really great so long as I am LOCAL. However, when I travel approximately 65-70 miles Northwest of L.A. (near to Santa Barbara, CA), the DirectTV signal cannot be found. I have tried to view DirectTV on a cloudless day while parked on the lite

Question

 • DIRECTV Equipment

70

0

0

0

Accepted Solution

Official Solution

Satellite Dish -Satcom Flat Panel Antenna

Has anyone ever heard of or used a Satcom flat panel antenna, I saw one camping a few months ago and finally found a used one on eBay? I am getting good signal strength and can see the menu bar at the top of the screen indicating which channel it's on and the info, actually in HD, but I not getting

Question

 • DIRECTV Equipment

374

1

0

0

It looks as though being out of plumb is indeed the problem. I checked it with a carpenters level and it is fine side-to-side but not front-to-back. It looks as though the weight of the unit did cause it to sag or settle in over time. It also looks a

 to the conversation: 

0

0

Satellite 103

I have a 5 LNB dish and a HD receiver. The system was originally set up in December 2007. I live in Southern California (Zip Code 92584). I almost never use the local channels in HD since they are duplicated by CBS, NBC, ABC and Fox - West on Channels 81 to 89. The only other local HD is Channel 5,

Question

Accepted Solution

Official Solution

Closed

I would like to know the best way to cancel service

Hi, I would like to know the best way to accomplish what I'm trying to do.   I want to get my name off the DTV account and add my son in law's and daughter's name on the account.   Do I need to actually cancel my service completely and then let them sign up for new service at the s

Question

 • DIRECTV Account

2.8K

2

0

NOT FINDING WHAT YOU'RE LOOKING FOR?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.