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Need contact information for escalation department

I am a DirecTV technician went to a customer's house to  Service swap a genie could not do it due to it being  Being a work order in edge  And it showing not to genies on the account when there was only one The you too is in the Ed system there is 2 different systems one is show and and HR44 the oth

Question

 • DIRECTV Account

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hearing music through my receiver

i have 3 receivers in my house and 1 of them has a local classical music station coming through it 24/7. we cannot even hear the tv since it is so loud. the other 2 receivers are ok. 2 hughes and 1 rca. 1 of the hughes has the problem. even if we pop in a dvd you can still hear it over that as well.

Question

 • DIRECTV Equipment

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To Corporate Office (or to need to address this issue) My billing name is Lois Harris Billing address: 3917 SE 9th Lane. My Phone Number is 352-473-3582. I have been having issue with my Internet service i am complaint because my internet service is

 commented 

2 years ago

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How to file a complaint with the corporate office

Hello - I'm not sure if I have the right location. But I am in desperate need to file a complaint, and need to know how to go about doing so. Can someone please assist?

Question

Software Download by Tech for HD Locals

Had a technician come out today to "re-align" my dish because I'm not getting HD Locals. Just got Locals in the H-burg PA market 2 weeks ago. Worked for 1 or 2 days then nothing. Installer's order said to replace the IRD, but then said he needed to try to upgrade or download a patch or something. Di

Question

 • Watching DIRECTV

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record to vcr--thru dvr

Hello, I am having a problem with my dvr/vcr show records. I record something on my DVR...I then want to save to VCR. When I do what it says...it records....but NOT my show that I wanted to save on tape(VCR)...but it records the current channel on what the DVR is on!! I have tried everything that I

Question

 • DIRECTV Equipment

542

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DIRECTV HD DVR HR10-250 W/TiVo

I bought the above receiver about a year or so or even longer. The problem I had with it was when I was watching a "TiVo" ed program, about 1/2 way thru, the program froze. The remote was non-responsive. I couldn't remove the frozen picture from the screen at all to even watch Live TV. I then Unplug

Question

 • DIRECTV Equipment

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Screen Freezes-ongoing problem!!!!!!!!!!!!!!!!!!!!!

I have 3 DVR receivers. Two are R-10 the other is an older Hughes.Occasionally, when I go to turn on the tv, there will be a frozen picture on the screen. I have to unplug the unit for it to reboot. This happens on 2 of three receivers. On the third, I often get a message saying information needs to

Question

 • DIRECTV Equipment

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HR20-700 Review at DBSTalk.com

I have not yet read the review on the new HR20-700 (somehow this Ed got his hands on a unit early and wrote the review, sounds suspect). But apparently (keep in mind I am getting this from discussion forums so consider the source) the new Directv HD DVR MPEG-4 (HR20-700) reciever is now available in

Question

 • DIRECTV Equipment

10.3K

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RIP, Ed McMahon -- we miss you, big guy!   I feel bad for the front-line AT&T reps.  They scan the forums, and put out a friendly message offering help.  I've taken them up on their offer multiple times, but the line quickly goes silent.  I'm left to

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Can't Register Device

I am trying to register my ipad and my android phone for Mobile DVR and I keep getting an error code. "We couldn't register your device. Please try again (100)." Nothing seems to work!

Question

Ok, so what if I do the following:1.  Main single cable run from dish to 8-way splitter in my garage2.  Power inserter is connected to 8-way splitter in garage, leaving me seven ports and the IRD3.  1 of the 7 remaining ports is used to connect the c

 commented 

8 years ago

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Cable Splitting for New Install

I just had a new swm system installed on the roof of my second story house, with a single cable run down my chimney, into my basement, across my basement ceiling, and up into my family room.  I'd like to wire my four upstairs bedrooms with RG6 (since I'll be in the attic anyway), but only actually h

Question

Freezing up

Last week I started having the problem of my DVR freezing up while it was recording. It seems as so as it begins to record it freezes up and nothing records. On the LIST the show appears like it was recorded but when I press play only a black screen appears. Also sometimes the guide goes to a black

Question

 • DIRECTV Equipment

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Thank you both for your responses.  One of the issues I have with the 2, 4 or 8 way splitters is that it seems like you lose at lease one connection to the DC power pass through, since I have read on these forums that you should never connect a recei

 commented 

8 years ago

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Cable Splitting for New Install

I just had a new swm system installed on the roof of my second story house, with a single cable run down my chimney, into my basement, across my basement ceiling, and up into my family room.  I'd like to wire my four upstairs bedrooms with RG6 (since I'll be in the attic anyway), but only actually h

Question

Given new two year contract without my knowinledge

Last December I purchased a new 4K television. I called directtv about getting a 4K DVR. I was told to make an appointment to have an installer come out and that I would have to pay a higher price each month to have it. Last month my bill went way up and I called to see if they could give m ed a bet

Question

 • DIRECTV Account

111

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Accepted Solution

Official Solution

Pairing DirectTV Genie Remote with Samsung TU8300

Hi- I just purchased a new Samsung TU8300. I have tried EVERYTHING and cannot get my genie to pair.  It had previously been paired with a sony TV.  I would really appreciate help! Harris

Question

 • DIRECTV Equipment

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I was going through a lot of harassment calls. Having Caller ID on my TV screen was great because I could take a photo of all the calls (hard to do over a phone caller ID). I called DirectV the first of May. My 1st advice was to hit reset, when that

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Caller ID Not Working AGAIN

Soon after I upgraded to DVR my IR remote stopped working and so did my caller ID. I jumped thru all the hoops for ts...nothing worked. Got busy with life and dropped it for awhile. When I called back, they agreed to send out a technician. He put in a (I believe) used DVR box. Why do I believe it wa

Question

Unhappy customer

I had called at the start of the year i was moving and was going to have my direct TV moved with me but after learning the lease i had signed stated i can NOT put up a dish at my new apartment. I called and explained this to them when they told me id have to pay a $400 dollar cancellation fee I expl

Question

 • DIRECTV Account

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I found a 2nd AM21 and plugged it in. It works fine although a few Harrisburg OTA stations don't display in the OTA setup from scratch. I can only have 1 antenna plugged in at a time (no splitter) so all Philly OTA stations and some Harrisburg ones d

 commented 

1 year ago

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LCCs not connected message, yet I use an AM21

The past month or so, I keep getting messages off and on that my setup doesn't see the installed Local Channel Connector (LCC) [LCCs not detected] which blocks me from watching OTA stations through my D* setup, however, interestingly, I've never had LCCs installed. Since late 2010, I've had an AM21

Question

This company is the worst with customer support, service, or satisfaction.

Hi, I went into an AT&T store in Brentwood California off of sandcreek road a couple weeks ago to make an appointment to get my direct tv and internet package set up, all was fine we made the date for 2 weeks out which was October 8th  just in case I wanted to upgrade or change anything, I was told

Question

 • DIRECTV Equipment

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I know some people in Shippensburg get Harrisburg. I believe local channels are desginated on a county by county basis and are derived from the Nielsen Media Research Designated Market Area (DMA) assignments. In 2004-2005 Nielsen moved the entire cou

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No Harrisburg local channels to Franklin County, PA

I live in Franklin County Pennsylvania. In 2004-2005 Nielsen Media Research moved Franklin County from the Washington DC DMA to the Harrisburg-Lancaster-Lebanon-York DMA. However, DIRECTV is still serving Franklin County with Washington DC local channels. How can I get DIRECTV to address this issue?

Question

Local Channels and DMA's

I recently moved from Gregg County, TX to Harrison County, TX. This changed my DMA from Tyler-Longview, TX to Shreveport, LA so I am now getting Shreveport local channels instead of Tyler. I understand how Local into Local works and the requirements that Directv carry the local channels of the DMA i

Question

 • Watching DIRECTV

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