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sound lost after viewing guide

The TV is connected to the mini genie via HDMI. No sound bar. we use the TV speakers. When viewing the guide and going to a program the sound cuts out. The only fix is to reboot the mini genie. We just bought a new TV and this one does it also. So the TV is not the issue. We have a second unit in th

Question

 • DIRECTV Equipment

96

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1080p Left Display error on Panasonic

Hello - I am have the same problem as this Direct TV user:  I also have a Panasonic TH50PZ77U that does not display any OnDemand content properly.  When I try to purchase a movie, it only display in the top left-hand side of the screen, and the bottom display is cut off.  Original phone calls with D

Question

 • DIRECTV Equipment

394

3

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Frequent loss of signal; Screen glitches during playback

We have been having major problems with signal loss lately. It happens on only certain HD channels.Weather is not the issue. I have a feeling the answer is that someone needs to come out to re align our dish but wanted to ask. Also, we are having another issue which I'm not sure if it is related or

Question

 • DIRECTV Equipment

2.4K

7

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Title not available

Some channels in my on-screen guide started displaying either "Title not available" or "To be announced" yesterday after a brief power outage.  How do I correct this?

Question

 • DIRECTV Equipment

11.8K

4

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Locals on 119 Satellite

My friend has a standard receiver just like I do and we both have a round 18 inch dish. We both go to the same campsite. He gets locals from his home but I don't. Anybody have a idea why?

Question

 • DIRECTV Equipment

919

11

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DVR getting hot do I replace fan

My dvr getting really hot shuting off should I replace fan in it? If I get new dvr will I lose my stuff I've recorded on old one

Question

 • DIRECTV Equipment

2.8K

2

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Dish installed on a 4th floor balcony.

My daughter is having Directv installed tomorrow. She lives in an apartment and the satellite dish has to be on the balcony. The complex Mgr said it has to be on a tripod or in a bucket. Does she have to supply this herself? If so, what does she need to have. If not, is there an extra charge and how

Question

 • DIRECTV Equipment

738

3

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New receiver "Titles not available"?

I got a replacement receiver today and some shows on the guide tomorrow and beyond show title not availableI understand it's acquiring data. My receiver has been turned on since noon. Dies my receiver have to stay on to finish acquiring all the proper data or can I turn it off tonight like I usually

Question

 • DIRECTV Equipment

1.1K

3

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NEED NEW HARD DRIVE ORDER NOW

WANT TO ORDER NEW HARD DRIVE PLACE ORDER NOW BILL MY OCCOUNT   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Question

 • Watching DIRECTV

269

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hdbox & old school tv

How can I play dvds? I have the hd box & an old school tv. No flat screen tv

Question

 • Watching DIRECTV

285

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Closed

Why do I need an equipment protection plan?

With this service I rent the equipment.. what is covered if something happens to boxes or dish, etc     They added protection plan onto bill..why do I need this it seems equipment should be covered if I am paying already to rent the equipment?

Question

 • DIRECTV Equipment

1.3K

2

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phone line

do I need a telephone land line to install the DTV receiver?

Question

 • DIRECTV Equipment

557

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tv conected to Genie Mini has a 10 minute delay in live programming

My tv connected to a genie mini is showing about a 10 minute delay on the progression bar on live programming on the channel I watch the most, Fox News.  It will not let me fast forward to catch up either.  It is also messing up the recordings that I do on this channel.

Question

 • DIRECTV Equipment

383

3

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How to restore HD DVR's Internet Connection ?

Wants me to : Enter Network Name (SSID)Enter : passphrase for WPA/WPA2tried to put in account name and number in one place and password for att in the other one, Says neither one is valid. What goes on those two lines.

Question

 • DIRECTV Equipment

1.3K

4

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Downloads

When I came home today I had a download on my receiver in my den at 230 today . Does this have anything to do with my internet service or just directv, my acc is *** my cell is ***   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee

Question

 • DIRECTV Equipment

988

4

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Amazon or Netflix with Genie receivers?

The house we purchased has an A/V cabinet that services 7 old Plasma RGB televisions with in wall cableing. Our new tv service is Direct TV DVR . Internet is CableOne feeding a Lynksys router. Their a 4 tv's on wireless genies not using the old cables. Is there a way to connect the internet to the r

Question

 • DIRECTV Equipment

1.1K

2

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Enhancing Current Program

Hi.     I am a current Direct TV client.  #1 I would like to reconnect the master bedroom service.  I have the receiver, but no card.  I also need a longer coax cable.  #2 I am interested in a DVR.  #3  I am interested in HBO.    Thank you,  Larry   [Edited for privacy-please do not post personal o

Question

 • DIRECTV Equipment

290

1

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LG EF9500 C61k

I have had 3 service calls and spent at least 4-5 hours on phone withDirect TV and still have not got final answer. It appears that this TV should work with C61k box but it is unclear that the local installers will get or that the tech will know anything about when it arrives. I spent another hour o

Question

 • DIRECTV Equipment

474

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New DIRECTV customer questions: channel guide and Genie control box

I have a few quick questions about my new DIRECTV Genie box and operations that I can't find the answer for in my information book left by the technician.   1. How do I know if a show is a first run (new) or a repeat in the guide.   2. Can I turn on a clock on my Genie control box so it shows the ti

Question

 • DIRECTV Equipment

1.3K

1

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How to refresh my Directv boxes?

The TV is telling me to refresh my boxes; how do I do this?

Question

 • DIRECTV Equipment

8.1K

4

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