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On demand not working

Since I got direct TV and this genie 2 I haven't been able to watch on demand or start shows from the beginning. I can get as far as selecting a season to watch but says"sorry! We have no programs at this time that match the filter you selected" Doesn't matter the show or channel. Says I have softwa

Question

 • DIRECTV Equipment

719

7

0

0

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queue get your act together

A couple weeks ago everything just sat in queue for weeks without downloading yes I reinstalled the app numerous times. Than walla a week ago it works again and I am able to download my shows well 2 days ago the dam app sits in queue again {edited for word filter evasion} is going on.

Question

 • Watching DIRECTV

435

2

0

0

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Why only three (3) episodes of Chernobyl available on demand?

I have HBO via Directv.  When I search for "Chernobyl" I see only three episodes available on demand.  Why??  How else can I access the last two episodes?  Thank you.

Question

 • Watching DIRECTV

565

3

0

0

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Can I watch my local channels on my android tablet when im away from home?

When I'm home I can watch local channels on my android tablet as I've validated my receiver's local IP address from within my app.  I'm away from home connected to my son's  high speed internet  feed and I cannot connect because the  validated IP address is  a local address  on my home router.  Is t

Question

 • Watching DIRECTV

200

1

0

0

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Caller id shown on tv

Our new directv box doesn't show a phone jack on the back of the box and I would like to see who's calling before I get up to answer the call. Am I missing something? Is there away to get this service back?

Question

 • DIRECTV Equipment

3.4K

2

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Guide page is snowy and can only read the one box that is being viewed.

Guide page is snowy and can only read the box that you are scrolling down.   Can't read channel or anything else.   Will resetting the main box correct this problem?  I tried resetting two of the smaller boxes in other rooms and it did not correct the issue.

Question

 • Watching DIRECTV

634

3

0

0

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Recordings gone after this latest update July 7 2019

All my recordings were gone today. The DVR was updating when I turned it on and when it came back they are gone. I have reset the DVR and nothing Please help

Question

 • DIRECTV Equipment

309

3

0

0

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Control Unit not operating the Direct TV Genie Mini

The control unit will not change channels, show the guide, list, menu, or info. It does not stop, fast forward, or reverse. The only thing the control unit affect is the volume and mute on the TV. It's like the control unit is not communicating with the Direct TV Genie Mini.The Direct TV Genie Min

Question

 • DIRECTV Equipment

61

1

0

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Live stream from direct tv app

Hi. I’m out of town and trying to live stream from the app to the smart tv and I can’t get the app to locate the tv. However, I can get Netflix and amazon to connect.

Question

 • Watching DIRECTV

227

1

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Recordings on playlist

Is there a way to protect your recorded show to keep them from being delete by someone else.

Question

 • Watching DIRECTV

173

1

0

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Why ANTM episode 3 is missing?

I am loving DirectTV! But trying to stream America’s Next Top Model and episode 3 of the current season is missing. The link plays “After the Show” so all spoiler no show. Please fix. Thank you!

Question

 • DIRECTV Account

96

1

0

0

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Email address to complain to - ridiculous customer service

Building a house is challenging - building during Covid is insane. I kept in contact with DirecTv through the process letting them know the 6 month suspension was not going to cover the time period. I did get an add'l suspension and then 2 weeks ago called to schedule installation at new house (apar

Question

 • DIRECTV Account

420

12

0

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How do I login to HBOGo? I can't seem to login with DirecTv as provider using myATT login

We have Choice Xtra Classic w/HBO and Sports. Haven't been able to get into HBO Go since we combined phone, internet and DirecTv back in October 2015.

Question

 • DIRECTV Account

96

1

0

0

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Switch from UVerse to Direct TV

I am switching from UVerse to Direct TV. I recently renovated my one story home and replaced the coax with Ethernet for the UVerse. Will I need to pull new coax back through the walls to set my home up for the 7 televisions?

Question

 • DIRECTV Equipment

2K

2

0

0

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Closed

How exactly does the double play work?

How exactly does the double play work? I can get it to come up but can't select the second channel to watch. Help?

Question

 • DIRECTV Equipment

2.3K

5

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0

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Should I upgrade?

I have a HR44-500 and a HR24-200 in different rooms. I have the protection plan that allows me to upgrade every 2 years. I have had the HR24 for much longer than that. Although the HR24 is not the fastest it has worked with no issues at all. DIRECTV will send me the newer HD DVR (they don't list the

Question

 • DIRECTV Equipment

391

2

0

0

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Can i move from direct tv to direct tv now? I've had direct tv for a while.

No longer have a job looking for sometjing i can afford

Question

 • DIRECTV Account

377

1

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0

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Can I reduce my cost by eliminating some stations?

Can I reduce my cost by eliminating some stations? I do not watch the Spanish and many others

Question

 • DIRECTV Account

257

1

0

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Returning DirecTV Equipment

I am getting page not found for:    www.directv.com/recycle    So how does one get a label to return the equipment?

Question

 • DIRECTV Equipment

577

5

0

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Can I switch the connection of Genie boxes between my rooms?

When my husband and I hooked up with DirecTV we hooked up 3 TV's. One in our living room, one in our bedroom, and one in my son's room. I didn't realize it at the time but somehow the main connection/Genie is in my son's room. Is there a way to switch the boxes between the rooms. I want the main Gen

Question

 • DIRECTV Equipment

2.2K

2

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