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Scheduling

How can I schedule a future program to PLAY at its regular time and NOT record it?

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567

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Promotion rewards or honored

To Whom It May Concern (apparently no one at the service department or rewards departments including supervisor care),i created an account for cable that offered $300.00 rewards for signing up on the internet and having direct pay (not even sure if that was required).  After getting assistance with

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127

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Cannot find Directv app for firestick

I moved a tv without WiFi to another room and was planning on using the Amazon Firestick 4K to stream media to it. However I can’t find the Directv app for it. I even tried going to the Directv website on the Internet browser and even though I was able to login, none of the streaming would work. Has

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199

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Upgrade to 4k--EXISTING SD CUSTOMER ON DIRECTV

HOW DO I UPGRADE TO 4K--WHAT IS THE ADDITIONAL MONTHLY COST AND ONE-TIME-ONLY FEE? ARE THERE ANY CURRENT PROMOTIONS?

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79

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With all the lines tied up with Covid 19, how do I get someone to fix my bill?

I was given two incentives for resigning and they billed my account wrong. I can't get a hold of anyone to fix it.How can I speak with someone?

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178

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My services were suspended!

My services were suspended. Surprise!  I am going with dish now.  I have had directv since 1998 and worked in the customer service for 8 years.  This is hard times and do you think I could get a break.  No!  I have had it with the billing and programming issues.  Credi

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70

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DVR remote "pausing"

Every now and then, the remote for our DVR "pauses". I'm watching something and want to pause or fast-forward. Hit that button, nothing happens. For the next couple of minutes, pressing buttons on the remote does nothing... until, suddenly, all of those button presses come back all at once. And this

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164

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Cancel direct tv

Can I cancel service on line and how do I send equipment back

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823

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Returning Direct TV Equipment

What equipment should be returned when canceling the cable service.

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95

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Genie 2 dvrs in 3 rooms

So I just got a genie 2 earlier this week for Christmas. I have three in my apartment and I was wondering if you can only DVR shows on only one TV in this house. I don’t want my DVR recordings to show up on my other two TVs as my family and I have different shows and movies. Please help. 

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77

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Error 771 - signal loss

So we had a storm come thru this morning around 6am. The storm is now gone, but our Direc TV still does not work. Still getting the 771 error message and cannot get ahold of any one for technical support. I've tried the basic troubleshooting that is offered for that signal message and no luck. I've

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193

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4k Upgrade Install

Hello, I had 4k Directv service installed today. The initial phone rep did not setup the order correctly for two 4k TVs,. The technician only had the one 4k client on the truck and he instructed me to call back in and that I needed the Genie 2 and another 4k client. First of all, the phone rep state

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408

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How do I reconcile this credit collection request?

Hi! A credit collection company called me about my bill for account number. They said that the bill is about the equipment that I did not return. However, this equipment was installed by the technician for my new bundled account. How do I reconcile this? Note that I've been calling DirectTV and

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235

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Returning DirecTV Equipment

I am getting page not found for:    www.directv.com/recycle    So how does one get a label to return the equipment?

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686

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How can I find my acct number?

I saw the info about fed x but I have no clue what my acct number was and I can't get anyone on the phone to help. It's all automated or they want passwords, pins and I give them this and they tell me it's wrong. Is it deliberate to prevent the stuff from getting there within their time frame?

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357

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why wont it let me reboot?

i have error code 14-532

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106

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Can you please list ALL fees that will be charged for a monthly total?

Our contract will be up on May 8, 2020. We are currently reviewing all options with other providers. I know that our DirecTV monthly rate will be going up for Select to $85 plus a 2nd TV access fee of $7. Besides the two fees stated, what other fees will we be charged? Is DirecTV charging HD DVR fee

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Why is it so difficult to move around in the att and direct tv websites.

I wouild like to see my bill, especially since two channels have been pulled either by At&T or by the Station Owner.....Still I am paying for something I can't access.  I was told I would receive credit.  But I cannot even get to my bill to check it.

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3.7K

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How do I go about retrieving rewards card?

I have not received my $100 rewards card after being with Directv/ATT for 3 months. How do I go about retrieving this?

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2.4K

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How do I get a new remote?

How do I get a new remote?

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461

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