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@redchez has Anthony or anyone at DIRECTV responded to your initial question yet? I’m awaiting a response from them about this as well.

NBA League Pass still is not working on Day 1. This seems to happen every year.

NBA app says - "Your plan does not include access to League Pass. Please contact your TV Provider to upgrade or Subscribe to League Pass below." NBA website says- Success! You now have access to NBA TV with your Subscription. but then gives the same error when you try to watch a

Question

Wife got a call from man, John Anthony about satilite repositiong, was told recieveer need to be updated. then asked for $ 175. receiver did not need to be reset. sounded like scam. lucky she had not sent check. address was TV box,1950 w. Corporate

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4 years ago

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received a call about my Direct TV Satellite positioning.

Yesterday, I received a call from a local number, claiming to be a rep from Direct TV.  Caller knew that I had Direct TV through my AT&T account, and claimed to be calling to inform that the satellite linked to my receiver was going to be repositioned.  I suspect this was a phishing call, because th

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Accepted Solution

You don’t seem to be understanding. Your recording is not a recording, it’s a download from HGTV’s on demand server. Look at the channel number of the recording. If it’s 229, that is the satellite channel. If it’s 1229, that is HGTV’s on demand. Anth

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When watching recorded shows on DVR, some programs prohibit fast forwarding and rewinding when in a commercial.

I've noticed since we returned to Direct TV about 3 months ago (Oct/Nov 2021) that some programs don't allow fast forwarding or rewinding once a commercial begins. From my perspective, this ability is the main reason we pay a hefty sum each month for the hardware and ability to watch what we want. D

Question

Hey there, @kimkoss Here to help with your replacemnet Geine setup but I need a bit of information to better assist you.1. Could you clarify what specific R model receiver you have and if you're able to press and hold the INFO button on the remote to

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Cannot detect SWM

I was sent a replacement receiver. Hooked it up like instructed. On the satellite dish setup it says cannot detect SWM. The continue button is greyed out. Called Directv and no one can figure it out. Before having to schedule a technician, is there a simple solution? It’s only one tv!

Question

So very unhelpful

Bill is outrageous! Spoke with Anthony about canceling my service. We have had DirecTV for 20 years. My husband has already paid this months extremely large bill. When I called to cancel the service, I was told that there will be discounts rolling out the day before the end of this billing month. He

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Thank you for that infromation. Next I will need you to run a systems test and to do that using your remote: Press MENU button Select "Settings," press SELECT   Selec

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Cannot detect SWM

I was sent a replacement receiver. Hooked it up like instructed. On the satellite dish setup it says cannot detect SWM. The continue button is greyed out. Called Directv and no one can figure it out. Before having to schedule a technician, is there a simple solution? It’s only one tv!

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cancelation policy

After 17 years with Direct TV, I cancelled our service unknowingly on the first day of the new billing cycle. I was told by Anthony during that phone conversation that the bill was paid in full. After inquiring after I received another bill, I was told by Anna and her supervisor Ronnie that because

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How Disney’s ‘Hamilton’ movie might change the film and theater industries

Disney is bringing moviegoers to the room where it happened. Specifically, to the Richard Rodgers Theatre in New York City for a performance of "Hamilton" with the original Broadway cast.The show's producers announced Monday that Lin-Manuel Miranda's musical juggernaut will be released in movie thea

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Hi Julian: I'm sorry to advise that this is definitely NOT an NFL issue, or a Sonos issue. It is definitely a DirectTV Stream issue with Airplay.   ANY program I choose (movie, regular broadcast, NFL, or news or cable TV channel) to Air

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1 year ago

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Sending Audio from DirecTV Stream to Airplay (Sonos Speakers)

I'm playing an NFL game via DirecTVStream on my iPad, but when I send the audio via Airplay to my Sonos speakers, I can hear the audio fine, but the pause button remains on the middle of the iPad screen, along with the description of the program (so it is unwatchable essentially).  How do I se

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Escalation department

I have been disputing my bills for a year. I finally thought I had resolution when I spoke to Anthony on Aug. 5, 2019 . He told me I would get$150.00 refund in 10 days. That was Aug. 5. It is now Aug. 28 so I called and they have no records of that and they say I still owe money. I have talked to 12

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There remains a few problems and you have a very dissatisfied client. Note calls by Pam (wife), chat and forum by me not able to speak due to ALS. 1. We had an appointment (setup during a Wednesday chat) for your tech visit for Friday 6/28 morning w

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Genie unauthorized access, viewing, recording and deleting.

Our Directv genie has been hacked over the past 3 weeks. We are remote with no one living in WI-FI range. We contacted tech support about 4 times. They were dumb to this Directv issue* and blamed our internet provider, WI-FI router. After convincing Directv tech support of this real problem needing

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Accepted Solution

Official Solution

775/771 Error Codes

I've been getting these codes for several weeks (4+) now. I call the help-desk and they dispatch a Technician. He's replaced coax connectors, grounding blocks, and the dish receiver (horn). The problem still persist. The Technician discussed issues with the coax cables... He and I have looked fo

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Hey there, @812Edward Thank you for your patience but rest assure we're working diligently on your concerns.Could you confirm if you're receiving any error messages, blank/black screen, or able to find NBC also know as WTHR in your guide? Anthony, AT

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The Kelly Clarkson Show

I am wondering why we are unable to watch "The Kelly Clarkson Show" here when it is supposed to come on before "Ellen"? My wife now has to wait till she gets off work and watch it on the following day after it records at 4am on bravo. She would really like to watch it on time like other fans. Please

Question

Hi, @jquass. Thanks for reaching out to us.To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) We will be here to helpAnt

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Local channel pixilation

We have one local channel that has constant pixilation happening. No other channels from DirectTV Streaming does this. We’ve unplugged and rebooted our Wi-Fi, Roku and reloaded the app. Is this an issue from our local station?

Question

Thanks for the details provided @Wbwilliams. We do not want to see you leave and know the importance of enjoying your DIRECTV STREAM service to the fullest. We appreciate the issue you have brought up today, and we would like to lend you a helping

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Too Many Streams (Error 30004-005)

My roommate and I have Directv stream (Account is under his name). We initially had 1 device set up on our home network, and then I set up 3 devices at my parent's house since I was under the impression that there could be 3 simultaneous streams outside of the home location. It initially worked, but

Question

Thanks for the details provided @beery. To get help with the error code 771, you can follow the steps listed in this link. Please, let us know how it goes. We'll be here for you to give you a helping hand.    Anthony, DIRECTV Community Spec

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HAVING TO STREAM AFTER UPDATE

I to know if im the only on that has issues after the update to my equipment this morning 10-5-22. i went to IFC and it told me i had to stream the channel but my local channels worked fine with the receiver. Thanks

Question

Hello @Mkboyd. We know the importance of enjoying your DIRECTV service at its fullest.Thanks for your prompt response @litzdog911. Let's troubleshoot this programming issue by following the steps here.If further assistance is needed, please let us kn

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Constantly going out

During the Astros and Angel's game on 9/11 the game keeps going out, going digital not being able to see or hear the game. This has happened on several games in the past couple of months. Can we not fix this? Is it our receivers or is it the station which is 674!!!

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