Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

DIRECTVhelp's profile
DIRECTVhelp
#1 Star!
Helpful 1
Supersonic 25!
Community Support

Community Support

 • 

16.4K Messages

Sun, Sep 11, 2022 4:59 PM

NFLSundayTicket.TV purchasing and NFL SUNDAY TICKET login issue

NFLSundayticket.tv - “Uh oh! You might notice a slight hiccup when purchasing http://sm.att.com/39b21557 online. Don’t worry! Our teams are on it!

NFL SUNDAY TICKET - If you're locked out of your account, try using the "forgot password" link to log back in and access the app."

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

 • 

5 Messages

17 d مضت

It wouldn’t take the correct password in the first place. 

New Member

 • 

2 Messages

17 d مضت

Still can’t log in still says account not on file! 

DIRECTVhelp

Community Support

 • 

16.4K Messages

17 d مضت

Hi @aruiz, thanks for reaching out.

We're here to help with your NFL SUNDAY TICKET concern. To begin with, may I know if your NFL SUNDAY TICKET subscription is attached to our DIRECTV Satellite service? Or is it a standalone subscription?

Juan, DIRECTV Community Specialist

New Member

 • 

3 Messages

17 d مضت

I have the same issue many people seem to have. I signed up for NFLSUNDAYTICKET.TV trial with monthly payments about four hours ago got a confirmation email, an account number and a confirmation number and have not been able to log in at all. It doesn't recognize my login/password combo, it doesn't recognize my email to reset my password, it doesn't recognize any of my information (phone, last four digits of CC etc..) to check my login. 

New Member

 • 

2 Messages

17 d مضت

I am going through the same issue! I bought the NFL Sunday ticket with the student discount. I have the confirmation email saying my account was created, but I can’t login into the app. I went at it on my phone & laptop for over an hour. Extremely frustrating!!

New Member

 • 

2 Messages

16 d مضت

Same Issue here. Has anyone figured out what is going on?

New Member

 • 

3 Messages

16 d مضت

I bought Sunday ticket as a college student but I cant login it takes me to a directtv login and asks for a user and password. but i was never asked to give a userid or a password. Ive tried my email that doesn't work. And that's the only thing i gave them besides a card number. I have a confirmation email that i bought it and all it gives me is an account number and my email. No login instructions or anything.

New Member

 • 

5 Messages

16 d مضت

I called and it was a known issue, but no resolution.around 2:30 PM EST. They said probably an hour or so. I have a sick dog at the ER vet right now, so it dropped from highest to lowest priority today. 

New Member

 • 

1 Message

14 d مضت

I just purchased NFLST stand alone and can log in on my computer but not on my TV or phone. Password is correct but it is saying wrong credentials. Anyone know how to fix this?

DIRECTVhelp

Community Support

 • 

16.4K Messages

14 d مضت

Hello @fossadam, we want you to enjoy the most out of NFL SUNDAY TICKET 2022 season.

Let's give you a hand with your login issue:

 

Have you tried reinstalling the app?

 

Also, are the devices you're using compatible with the NFL SUNDAY TICKET App?

 

Lisa, DIRECTV Community Specialist

New Member

 • 

9 Messages

10 d مضت

@DIRECTVhelp I've tried all the fixes you gave @fossadam above--none of them worked. Like @fossadam I can watch the games on my laptop, but when I try to sign into the Sunday Ticket app (on my Roku or PS4), I get the ""We couldn't find this email address and password combination on file. Please try entering your info again" message. It's frustrating that multiple users have had this issue and 1) you did very little to address it during the games last Sunday, and 2) you still don't seem to have fixed it now. I get that you're the only game in town that has this service, but it would be nice if you at least acted like you cared about your customers.

If you are doing anything to fix this issue, I would appreciate it if you would share it very publicly on your website, so that all NFLST users can see what's been done and/or what's being done.

New Member

 • 

3 Messages

10 d مضت

I am having the same issue from last week.  Two weeks in a row without a resolution is ridiculous especially since the deadline to cancel for a full refund was last week.  Please correct the issue

DIRECTVhelp

Community Support

 • 

16.4K Messages

10 d مضت

Hello @Ihearttameka, we are here to help you in the best way.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

John, DIRECTV Community Specialist

New Member

 • 

3 Messages

10 d مضت

Can someone confirm what is being done to resolve this issue and provide a timeline of resolution?  It has been an entire 7 days since the initial reports, no communication even acknowledging that they are ‘officially’ aware of the issue and working to resolve.  A second week of service not offered and I’ll be reaching out to cancel with an expectation of a full refund.   

New Member

 • 

3 Messages

10 d مضت

Hello, thanks for responding.  I am reading from others that it’s related to our school accounts. I have tried all of the  trouble shooting  recommendations.  I don’t see the option to stream from my iPad browser as others have. But it be a usable temp solution vs being shut out for a second week 


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.