Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

Z

New Member

 • 

1 Message

Sun, Nov 21, 2021 7:44 PM

App is constantly buffering

The app seems to be constantly buffering during programs.  I'm trying to watch the Dolphins game on CBS, and the app is buffering.  When it returns, the program is in Spanish.  This happened last night while watching the Heat on a different channel.  It buffers during other programs.  It is very annoying.  We are constantly going to the Guide Menu and going back to the channel.  

bcbsncjlj

ACE - Expert

 • 

3K Messages

10 m مضت

Once again, you can not compare live multi-stream services DirecTV Stream to single stream services like Netflix or Amazon. The data delivery is totally different. I just wish subscribers would quit referencing these single stream services in their complaints. We all know that they have problems with the Samsung app. Yes I wish they would fix it but the app has never been up to par in performance. Will they - maybe but it want be soon if ever. If you really want to use the services get an external device.

New Member

 • 

3 Messages

10 m مضت

I also have YoutubeTV and can watch live programming on it without buffering so please explain that?

bcbsncjlj

ACE - Expert

 • 

3K Messages

10 m مضت

Youtube TV id a different app then DirecTV Stream. No correlation between the two.  

New Member

 • 

8 Messages

10 m مضت

Totally understand the "non-correlation" between the streaming applications (Hulu, Youtube TV, Netflix, Disney+ and, Direct TV Stream), however the tech asked the question - what other streaming is coming in and are we having the lagging, buffering, etc... on those.  So.....

bcbsncjlj

ACE - Expert

 • 

3K Messages

10 m مضت

I hope you understand that the "tech's" are first line support and mainly work from scripts. Should be obvious looking at the canned replies they offer. They are looking for anything related or not related to the current issue.

Ludwick577

ACE - New Member

 • 

2.1K Messages

10 m مضت

There is an easy fix for this. Use another device. Dtv stream box, Roku, Firestick, Apple tv, and you can sideload Dtv stream onto an android tv box. I have a Samsung 4k TV and would never rely on it as the only source to use apps on.  I use a Dtv stream box and also a Tivo stream 4k android dongle sideloaded app. The sideloaded app works better than the Samsung tv app lol.

(edited)

New Member

 • 

8 Messages

10 m مضت

Definite fix action being considered (another device), too bad.

bcbsncjlj

ACE - Expert

 • 

3K Messages

10 m مضت

You will never regret it in the long run!

New Member

 • 

3 Messages

10 m مضت

I use google chromecast to stream and get the buffering ?

New Member

 • 

170 Messages

10 m مضت

I wanr DirecTV to own up to its responsibilities...

I don't think that is too much to ask for especially since the service is no longer competitive with other services that are now available.

bcbsncjlj

ACE - Expert

 • 

3K Messages

10 m مضت

Get a real dedicated streaming device. Chromecast is satisfactory for single-stream services like Netflix or Hulu, etc. but will never in the long-haul behave favorably for live multi-stream services.

New Member

 • 

1 Message

8 m مضت

I use a fire stick and it's not much better than the Samsung app.  Doesn't buffer as much but still does it often.  My internet is more than adequate (since it's just me) and service is just as bad when I use my mobile data with similar 90-120 mbps speeds.  Worked nearly perfect for years with the same internet speeds.  The simple fact is DTV's service has gone way downhill over the past 4 or 5 months.  It's already too expensive for what it is but I'm on a grandfathered plan that includes more channels.  I really need to look into other options as this terrible and they seem to be passing the buck and not concerned about correcting the problems.  

New Member

 • 

3 Messages

8 m مضت

I had a FireStick a while back.   Some of the same issues with several apps.  Two weeks ago I got a Roku, it's only buffered a couple times in two weeks.  Way better 

New Member

 • 

170 Messages

8 m مضت

When reading many of the user comments, we see a constant common denominator and it's called "DirecTV Stream" and their inadequacy to deliver a pleasurable viewing experience. 

New Member

 • 

4 Messages

8 m مضت

Same issue.  Buffering only occurs with the direct stream app.  Ive never had this problem with any other streaming service or with any other app.  Its getting to the point where I will have to cancel and switch services


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.