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R

New Member

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2 Messages

Sat, Sep 18, 2021 8:33 PM

App times Out

Left the tv on in dog room for sound for dogs. When I got home the app had quit and there was a message something like are you still watching. What is the timeout time and is there somewhere I can adjust it? Thx. 

bcbsncjlj

ACE - Expert

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813 Messages

3 m ago

What device are you using? They may be a setting in the device that enables/disables the time out. I know Roku on most models have this setting.

New Member

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2 Messages

3 m ago

AppleTV. But it doesn’t happen on other apps.

bcbsncjlj

ACE - Expert

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813 Messages

3 m ago

There is no app setting to change. So if you can't change your device setting then you will will have to live it.

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Hi @Rshort, here to help.


Thanks @bcbsncjlj for helping us!


Please double check the setting of your Apple TV to unable the time out.


Feel free to reaching us back once further assistance is needed.


Katherine, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hello @Rshort! We apologize about the inconvenience. At this time, we don't have a feature setting for this. Stay tuned, we are always looking for ways to improve our service to better fit our customers needs! 

 

Let us know if there is anything else we can assist you with! We are here to help!

 

TT, DIRECTV Community Specialist


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