Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

keithmv's profile
keithmv
#1 Star!
The 5th element!
10th stratosphere!

New Member

 • 

5 Messages

Sat, Sep 25, 2021 1:14 AM

Apple TV issues

Ever since my Apple TV updated to TVos15, I've been having a lot of blurriness(apple tv buffering) when using the Directv Stream app. It is not an issue with internet speed, and is not happening using the box or other streaming devices. Anyone else experiencing similar issues since the update?

DIRECTVhelp

Community Support

 • 

12.2K Messages

2 m ago

Hello @keithmv thanks for bringing this to our attention.


Since the iOS operating system made some updates, it is necessary to download the updates from the DIRECTV Stream app as well

Here are some basics troubleshooting that can help:

1. By default, every Apple TV device automatically updates apps when a new version is available.

2. If automatic updates are disabled, go to the App Store and select the App (DIRECTV STREAM or WatchTV). Updates are available on the app page.

Let us know how it goes


Jhon, DIRECTV Community Specialist

NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.