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G

New Member

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2 Messages

Friday, November 25th, 2022 1:28 PM

Audio choppy on one specific channel, live and recording

In Palm Beach County Florida the local Fox station Fox 29 has clear video but has a pulsating choppy static popping on the audio. It happens randomly, but it lasts for a period of hours up to over a day sometimes. And then it will go away, and the quality is normal, only to come back again.

It occurs on every television or device used to stream the channel. Whether it's my Roku TV or a fire stick or my mobile phone. Its only clear when I use the antenna on my TV (not using DirecTV stream). 

No other channel does it. I don't watch every channel on there so I can't say that for sure but I've never come across it in any other channel that I've watched

It seems like the DirecTV stream servers or the local Fox stations output to the DirecTV stream servers are the source of the issue.

I read other people and other localities having these issues too. If I didn't watch the local Fox station for news all the time I probably wouldn't be writing this but if someone can please fix the issue.

It's been going on for at least 6 months now. Until yesterday, when I was trying to watch first the world cup and then the Thanksgiving NFL game, it hadn't happened in weeks so I thought it was fixed. But it's still happening now(8:30am) from last night. 

If someone can reset the server or contact the local station partner. I have sent an email to the local Fox station producers and they told me that they can't figure out what I'm talking about (not saying they don't believe me) and they just tell me to contact DirecTV stream.

Ludwick577

ACE - New Member

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2.5K Messages

2 months ago

Contact the local station. Anytime I have had an issue with just one channel--it always happens to be a local channel and it's always them. Don't believe them if they try the blame game---blaming Dtv Stream. 

(edited)

New Member

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1 Message

2 months ago

yes, i live in PSL and have the same problem, does anybody know where to call?

litzdog911

ACE - Sage

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44.1K Messages

2 months ago

Contact the station engineering manager at your local Fox TV station. Their contact information should be on their website. 


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