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linrey
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New Member

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17 Messages

Thu, Jul 21, 2022 5:13 PM

audio out of sync

When using the DirecTV Stream app on my ROKU the audio is not in sync with the video. The people's lips are way off, as well as the spoken words.

I have uninstalled and re-installed the app with no improvement.

Accepted Solution

linrey

New Member

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17 Messages

2 m مضت

After I posted this I realized that my AppleTV didn't have the problem - only the ROKU. Their trouble-shooting web page suggested a reboot. That fixed the problem!

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

Do all of the channels have this behavior or only some? If only some, please list. Are you using a Soundbar/external speaker or the built-in TV speakers?

If you have other Roku devices in your home, do they have similar issues with DIRECTV STREAM? If they do and/or you only have one Roku in the home, run an upload and download speed test. Post the results here.

(edited)

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

Great!

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hi @linrey, thank you for bringing this to our attention.

We're glad to know everything has been taken care of. If further assistance is needed, don't hesitate to let us know. We'll get you the help needed.

Vanessa, DIRECTV Community Specialist

New Member

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1 Message

8 h مضت

Im having this problem on directv streaming on rook and I ve done the rebooting think too.  Still its not right.  Any other suggestions?

JAL123

Mentor

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101 Messages

5 h مضت

It is happening on my Directv Stream box as well tonight.  Could be a system issue.


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